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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
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Bug - Dynamic Field Webservice Additional Attributes Not Send To Webservice Invoker #501

Closed mo-azfar closed 11 months ago

mo-azfar commented 11 months ago

Environment

Expected behaviour

Dynamic Field Webservice additional attributes will send selected data to Invoker

Actual behaviour

Only few data send to invoker although all additional attributes selected.

How to reproduce

Steps to reproduce the behavior:

  1. Configure Dynamic Field Webservice with Additional Attributes (select all)

1

  1. See webservice debugger log

2

Tronsy commented 11 months ago

hi @mo-azfar The attributes can only transfer values from the current mask. This means that all dynamic fields and ticket attributes that you want to use in the Invoker must also be displayed in the mask in which you use the DynamicField Webservices.

I therefore assume that the Owner, CustomerUser, Customer, Queue and State attributes are not displayed in the mask in which you have tested. Is that correct?

I will see to it that we describe this better in the documentation.

mo-azfar commented 11 months ago

Yes..you right..these missing values not within the mask..Now i understand..😅..you may close this issue

Thanks for the clarification