Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
There a bug in Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt leading to incorrect forming of the URL under CustomerID for the Medium view on the Status View page.
Actual behavior
The formed link is https://address/otrs/[%%20Env(
Expected behavior
Link link should be https://address/otrs/index.pl?Action=AgentCustomerInformationCenter;CustomerID=whatever
Solution
The href is missing Interpolate in href="[% Config("CustomerDBLink") %]"
--- a/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
+++ b/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
@@ -209,7 +209,7 @@
[% IF Data.IsITSMIncidentProblemManagementInstalled %]
<td>
[% RenderBlockStart("CustomerIDRW") %]
- <label>[% Translate("CustomerID") | html %]</label><a href="[% Config("CustomerDBLink") %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a>
+ <label>[% Translate("CustomerID") | html %]</label><a href="[% Config("CustomerDBLink") | Interpolate %]" class="AsPopup PopupType_TicketAction" [% Config("CustomerDBLinkTarget") %]>[% Data.CustomerID | html %]</a>
[% RenderBlockEnd("CustomerIDRW") %]
[% RenderBlockStart("CustomerIDRO") %]
<label>[% Translate("CustomerID") | html %]</label>[% Data.CustomerID | html %]
Version
Znuny LTS 6.5.4
Description
There a bug in
Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewMedium.tt
leading to incorrect forming of the URL underCustomerID
for the Medium view on the Status View page.Actual behavior
The formed link is
https://address/otrs/[%%20Env(
Expected behavior
Link link should be
https://address/otrs/index.pl?Action=AgentCustomerInformationCenter;CustomerID=whatever
Solution
The
href
is missingInterpolate
inhref="[% Config("CustomerDBLink") %]"