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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
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Bug - Znuny 7.0.12 does not save drafts #507

Closed zweigleisig closed 6 months ago

zweigleisig commented 8 months ago

Environment

Expected behaviour

Drafts should be stored completely

Actual behaviour

In Zununy 7.0.12, if you write a reply to an ticket article and save it as a draft, the written text is not saved. The saved draft has the attachments attached and the title assigned, but the actual draft text is gone. When I look in the database I see that the text was not saved, so the problem is with saving the draft, not with opening the draft later.

How to reproduce

Steps to reproduce the behavior:

  1. Open a ticket
  2. Reply using a template
  3. Write text and add attachments
  4. Store draft
  5. Check draft

Additional information

none

Screenshots

none

hanneshal commented 8 months ago

@zweigleisig thanks for the report. I updated the issue to the standard template. Please check if it is still correct

rkaldung commented 7 months ago

@zweigleisig We could verify and confirm the bug in Znuny 7.0.13, An internal issue to fix this will be created.

rkaldung commented 7 months ago

Internal issue 780

rkaldung commented 6 months ago

Fixed in Znuny LTS 6.5 with a574470d3e22222241c2b83c932987b67e3b454f and in Znuny 7.0.14 with 0e42574148c0c0550f390612785960da33ed22f8