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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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The save button is not the standard submit button #508

Closed zweigleisig closed 7 months ago

zweigleisig commented 11 months ago

Environment

Expected behaviour

The default submit botton in a form should be "Save" for using the Enter key.

Actual behaviour

In AgentTicketFreeText, the default action carried out by pressing the Enter key (e.g. after changing the title of a ticket) is not "Submit" but "Save as draft".

How to reproduce

Steps to reproduce the behavior:

  1. Open a ticket
  2. Select Miscellaneous > Free Fields
  3. Change the titel
  4. Press enter whilst the focus is still on the title input field

Additional information

As a workaround, we disabled the draft button in the SysConfig

Screenshots

none

KaldungJr commented 10 months ago

We were able to verify the issue and we will clarify if this behaviour is intended.

NiklasSchmitt commented 7 months ago

Hi @zweigleisig,

thanks a lot for your issue. We have decided to change the behaviour and it will be fixed within the next Znuny version 7.0.16.

We have merged https://github.com/znuny/Znuny/pull/498 & commited some changed with commit https://github.com/znuny/Znuny/commit/e03c287617aa171c9a5fd3e4a404623c683d8942 to resolve this issue.

Best, Niklas