Bug - [Dashboard and Widget Filters] - 2

znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

https://www.znuny.org

GNU General Public License v3.0

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Bug - [Dashboard and Widget Filters] - 2 #518

Closed peralta00 closed 8 months ago

peralta00 commented 10 months ago

Environment

Server OS: Ubuntu 22.04
Browser: All
Znuny version: 7.0.13

Expected behavior

Drop down with all agents/customers to filter:

Actual behavior

Only one or 2 agents/customers load in the filter dropdown

How to reproduce

Steps to reproduce the behavior:

1.Go to 'Dashboard' 2.Click on 'Agent Filter' or 'Customer Filter'

Additional information

N/A

peralta00 commented 10 months ago

https://github.com/znuny/Znuny/issues/503

dignin commented 9 months ago

@peralta00 can you verify the issue is gone in 7.0.14?

peralta00 commented 9 months ago

@dignin Remains the same, after updating to the latest version I get the same error in the dev console.

dignin commented 9 months ago

@peralta00 I cannot reproduce the issue on a standard system. Is your system a production update from a previous Znuny (OTRS) version? Do you have add-ons installed? Could you also disable the Sysconfig: Loader::Enabled::JS and recheck the console log, sending me your results? Which widget or overview are you using?

dignin commented 9 months ago

My test was skewed. All users are selectable in the dashboard widget as a filter if no tickets are visible.

If, however, you have visible tickets in the widget, only the users (owners) of listed tickets are included in the filter options. This would be our desired target behavior. What I needed clarification on in your screenshot: You had viewable tickets with owners not shown in the list of agents when clicking on the owner. Please add this to the list of feedback needs.

Do you only see the list of users which have tickets in your list, or is it always only two at a maximum?

peralta00 commented 8 months ago

Working again, probably some addon !