Dashboard Reminder Tickets

znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

https://www.znuny.org

GNU General Public License v3.0

333 stars 82 forks source link

Dashboard Reminder Tickets #522

Closed saschaavt closed 6 months ago

saschaavt commented 6 months ago

Environment

Server OS: Rocky Liux 8.9
Browser: Edge
Znuny version: 7.0.14
Expected behavior

The Reminder Tickets dashboard should show only tickets with a negative pending time

Actual behavior

since upgrade to 7.0.14 the reminder dashboard shows ALL pending tickets. Even those with a pending time in the future

How to reproduce

Steps to reproduce the behavior:

just go to the dashboard and look for the Reminder Tickets panel

Additional information

Screenshots

grafik

dignin commented 6 months ago

This change was intentional, and can be re-configured by you. The reason was, that pending tickets were otherwise not well visible on the dashboard, until expired. If you would like the previous behavior, edit the following setting.

DashboardBackend###0100-TicketPendingReminder

Set the Attributes key to:

TicketPendingTimeOlderMinutes=1;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down;