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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - Snippet did not have a support for dynamic field tags #537

Closed mo-azfar closed 3 months ago

mo-azfar commented 5 months ago

Environment

Expected behavior

Snippet should have a support for dynamic field tags.

Actual behavior

Upon created a snippet and use it in note / reply screen, dynamic field value will be blank.

How to reproduce

Steps to reproduce the behavior:

  1. Go to 'Admin > Templates'
  2. Create new Snippet template
  3. Add dynamic field tags
  4. Assign Snippet to queue.
  5. Use Snippet in ticket note / reply.
  6. Dynamic field value will be blank in rich text editor.

Additional information

Snippet setup

image

Snippet in rich text editor

image
NiklasSchmitt commented 4 months ago

internal issue 834

NiklasSchmitt commented 3 months ago

fixed within commits https://github.com/znuny/Znuny/commit/5a748da82805faebccd3f84a3e7f0e6c6afe7524 & https://github.com/znuny/Znuny/commit/252d0afc5de411bccb14c01fe85e3542f1156df8.