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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - Queue filter in AgentTicketStatusView not working correctly #555

Open ZTrotter opened 2 months ago

ZTrotter commented 2 months ago

Environment

Expected behavior

After clicking on the queue filter in AgentTicketStatusView, the user should be displayed the list of the queues currently available to filter by, based on the tickets in the list.

Actual behavior

If a sub queue is present in the list, instead of a drop-down with the queues, the dropdown gets stuck on "Loading ..." This behaviour also appears in AgentTicketEscalationView.

How to reproduce

Steps to reproduce the behavior:

  1. Go to AdminQueue and create two queues and a subqueue for each
  2. Create two new tickets, one in each subqueue
  3. Go to AgentTIcketStatusView
  4. Click on the filter icon next to Queues to bring up the filter options
  5. Click on the arrow to open the drop down menu
  6. See that event sticks on "Loading ..."

Additional information

After extensive testing, it is stell not clear to us the source of the issue. We presume the bug to be in this function Core.UI.TreeSelection.ShowTreeSelection(). The return value of this function looks a little odd:

The queue with the id "9" has a child inside of it having the id "10". The queue with the id "5" has no children inside of it (underlined in red). However, when looking into the queue with the id "6", one can see that it is a "ChildOf" the queue "5".

Screenshot

Screenshots

Stuck on "Loading ..."

image

rkaldung commented 2 months ago

Internal issue 880

oegk12sh commented 3 weeks ago

Additional Info: This bug is also present in Znuny 7.0.17

BangertR commented 1 week ago

Any News about this topic ? Got the same Problem