Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
I can't say this is bug of feature but it is strange for me to see that, for example, state or priority of ticket are translated but type of ticket is not. I have to use translated value in DB, in system configuration, in ACL.
I expected to see english names of ticket's type in DB (I mean ticket_type table) and translated names in interface.
Actual behavior
Ticket type uses from DB table directly without translation.
How to reproduce
Steps to reproduce the behavior:
Use language diffrerent from English
Place some translated value to corresponded file under Kernel/Language directory.
Add english name to the ticket_type table
Enable type choosing during ticket creation
Try to create ticket
See that values of ticket type in drop down list are not translated
And there are exist many other places where ticket type is displayed untranslated
Environment
Expected behavior
I can't say this is bug of feature but it is strange for me to see that, for example, state or priority of ticket are translated but type of ticket is not. I have to use translated value in DB, in system configuration, in ACL. I expected to see english names of ticket's type in DB (I mean ticket_type table) and translated names in interface.
Actual behavior
Ticket type uses from DB table directly without translation.
How to reproduce
Steps to reproduce the behavior: