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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - [long loading times when searching for tickets on safari] #565

Open tmhst opened 1 month ago

tmhst commented 1 month ago

Environment

Expected behavior

faster / usable ticket search on safari.

Actual behavior

The ticket search takes a very long time when using Safari as browser. Safari compared to Firefox

Firefox 1 Sec - ticket number 2 Sec - frequently used ticket text 15 sec - search for the word “test”

Safari 22 sec - ticket number 16 sec - frequently used ticket text 26 sec - search for the word “test”

We have over 10000 closed Tickets

How to reproduce

Do this with safari and firefox

  1. Log into znuny
  2. Click on the search icon
  3. Search somthing
  4. measure the time