Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
We have different Ticket States that are translated in xx_custom.pm files into different languages.
If I create a report including the state of a ticket, it should be translated according to my current language if a translation exists.
Actual behavior
The Exported File contains the State of a Ticket as shown in the Admin Menu and not as translated to English as described in ~/Kernel/Language/en_GB_custom.pm
How to reproduce
create a non default State in the Admin Panel.
Translate it into a different Language via ~/Kernel/Language/xx_custom.pm
Environment
Expected behavior
We have different Ticket States that are translated in xx_custom.pm files into different languages. If I create a report including the state of a ticket, it should be translated according to my current language if a translation exists.
Actual behavior
The Exported File contains the State of a Ticket as shown in the Admin Menu and not as translated to English as described in ~/Kernel/Language/en_GB_custom.pm
How to reproduce
Additional information
Screenshots
States in Admin Panel
State Translation:
States are Correctly Translated
States are not Translated in created Report File