znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - unable to proceed with installation #598

Closed dca00 closed 1 month ago

dca00 commented 1 month ago

Environment

Expected behavior

Should work

Actual behavior

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log. Apache/2.4.62 (Debian) Server at 10.10.10.206 Port 80

How to reproduce

Steps to reproduce the behavior:

  1. Go to 'http://localhost/znuny/installer.pl'
  2. See error

Additional information

I followed your instructions in https://github.com/znuny/Znuny/issues/597 that you hurried to close before I could ask additional questions regarding the recovery from my current situation in which 7.0.19 was installed. Your instructions did not work right away because the tar extraction command is for an older version. When I extracted the latest version 7.1.2 and recreated the symbolic link ln -s /opt/znuny-7.1.2/ /opt/znuny I saw the error in the browser. Please do not hurry to close issues until the user confirms that they are clear and that there are no further questions. There is nothing to be gained by rushing to close them.

Screenshots

image

hanneshal commented 1 month ago

There is in fact a lot. We especially state that this repo is not for Questions. This is not a bug in the software. Please move to the proper channels, as stated in my last comment on your last issue. Thanks.