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znuny / Znuny4OTRS-AttachmentMultiUpload

This package adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.
http://www.znuny.com/add-ons
3 stars 2 forks source link

Did not attach multiple files #4

Closed AlexeyAG closed 9 years ago

AlexeyAG commented 9 years ago

I am trying to use plugin on clean otrs4 instalation. I connected repository via opm and successfuly install this plugin. Now I can select two or more files in customer compose form, but after selection of files, form is reloaded and no files are attached. One file can be attached without issues. Did your plugin tested on otrs4?

thorsteneckel commented 9 years ago

Hi @AlexeyAG !

Thanks for using our free addon and giving us feedback on it. You were right, there was an issue with uploading multiple attachments in the customer interface. We already found, fixed it and created the new version '1.1.2' you can easily install and use in your system via the Znuny4OTRS-Repo.

It would be great if you could provide some feedback.

Best Regards, Thorsten

AlexeyAG commented 9 years ago

Thank you for quick response. For otrs v4 attachments of two or more files is working now. I am waiting for updates in REPO to setup working version on otrs v3.3.

thorsteneckel commented 9 years ago

Thanks for your support finding that issue. OTRS 3.x versions of this addon were not affected so I'm closing this issue.

AlexeyAG commented 9 years ago

Nevertheless, files in otrs v3.3 can't attache multiple files now. :-( I see an error message in log file: [Thu Jun 18 15:25:44 2015][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][66] Need Filename! Plugin installed from repo the same way as for otrs version 4

thorsteneckel commented 9 years ago

Could you please provide the following information to make it possible for me to reproduce the issue:

Which OTRS 3.3 patch level version exactly are you using? Which browser are you using? In which interface occurs the error, agent or/and customer? In wich action (e.g. CustomerTicketMessage) occurs the error?

AlexeyAG commented 9 years ago

1) OTRS 3.3.13 2) IE 11 AND Google Chome 43.0 - both gives the save result 3) Agent interface and customer the same result 4) Any Action any form ( new ticket and reply an customer FollowUp)

thorsteneckel commented 9 years ago

This sounds a bit like a compatibility issue. Have you any other packages installed? Could you provide a list of installed packages?

AlexeyAG commented 9 years ago

FAQ GeneralCatalog ImportExport iPhoneHandle ITSM ITSMChangeManagement ITSMConfigurationManagement ITSMCore ITSMIncidentProblemManagement ITSMServiceLevelManagement OTRSMasterSlave Support Survey TimeAccounting Znuny4OTRS-AttachmentMultiUpload Znuny4OTRS-Repo

thorsteneckel commented 9 years ago

I can't reproduce the error you're describing. I created a 3.3.13 test system with the latest package versions. Please tell me if you can reproduce your error in my test system:

URL: http://vz451.demo.znuny.com/otrs/index.pl User: root@localhost PW: multiupload

AlexeyAG commented 9 years ago

Your test system working fine! :-)

thorsteneckel commented 9 years ago

So the error has to be in your system. If you need commercial support please contact us as support@znuny.com

AlexeyAG commented 9 years ago

Yes, you are right! Thank you for your help!