Passing HTTP_LINK to UserPhone

[sameer615]

Hey , I'm trying make any customer information field clickable or pass http-link to any field . so i have tried this [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?cust=$Env{"UserPhone"}', 0], OR [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?cust=$Data{"UserPhone"}', 0], OR [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?cust=$Env{"UserPhone"}', 0],

its giving http://192.168.2.122/otrs/click2dial.pl?cust=$Env{

So I've tried without double quotes like this [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?cust=$Env{UserPhone}', 0],

its simply giving http://192.168.2.122/otrs/click2dial.pl?cust=$Env{UserPhone}

So can you help in order to get values like this http://192.168.2.122/otrs/click2dial.pl?cust=9864975877

[rkaldung]

Hi @sameer615,

The placeholder follow the default OTRS syntax: [% Data.VARIABLE %]

For your example try the following: [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?cust=[% Data.UserPhone %]', 0],

[sameer615]

Hi Roy Kaldung,

Thanks a lot , i have been trying since last Monday.

Thanks again.

Regards Sameer Sardar

On Sat, Aug 12, 2017 at 7:34 PM, Roy Kaldung notifications@github.com wrote:

Hi @sameer615 https://github.com/sameer615,

The placeholder follow the default OTRS syntax: [% Data.VARIABLE %]

For your example try the following: [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?cust=[% Data.UserPhone %]', 0],

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/znuny/Znuny4OTRS-CTI/issues/9#issuecomment-321983244, or mute the thread https://github.com/notifications/unsubscribe-auth/AQtojmtJBEp-fiVIG8hPS5oXmdWODhoMks5sXbDUgaJpZM4O0he7 .

[sameer615]

Hi @rkaldung

Can you help to pass logged in user id in http-link For Example : Pass logged in agent id in link [ 'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'click2dial.pl?CustID=[% Data.AgentID%]', 0],

Something like above and get URL like :

http://192.168.2.122/otrs/click2dial.pl?CustID=12

[rkaldung]

Hi @sameer615 ,

This is not related to this add-on please use the community forum http://forums.otterhub.org/index.php for questions like this

hth, Roy