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znuny / Znuny4OTRS-DownloadAllAttachments

This package contains the functionality to download all ticket or article attachments as a single zip file.
https://www.znuny.com/add-ons/download-all-attachments
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Cyrillic file names harmed #3

Closed AlexeyAG closed 8 years ago

AlexeyAG commented 8 years ago

Hi! I am tring to use this plugin, but Cyrillic file names harmed within zip file. Did you test it with non latin file names ?

thorsteneckel commented 8 years ago

Hi @AlexeyAG

Could you provide a example file that's affected by this issue so we can reproduce it? We once had an issue with Mandarin but thats already fixed.

Greetings, Thorsten

AlexeyAG commented 8 years ago

This file may have the name "Безымянный.png" - Use this cyrrilic String to create file on your PC. Is this information enogh ?

thorsteneckel commented 8 years ago

Hi @AlexeyAG

Thanks! I tried to reproduce this on one of our VirtualZnuny instances but it works like it should.

Could you please check if it works for you, too?

http://vz584.demo.znuny.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=2 User: agent-1 Password: agent-1

AlexeyAG commented 8 years ago

Result of opening zip file in 7zip and windows explorer in attachments znuny znuny-explorer

ch

thorsteneckel commented 8 years ago

Thanks for the provided feedback. It seems this issue is caused by the windows clients or the perl module "Archive::Zip" we use for compression. There is a (four year old) bug in the bugtracker of the module:

https://rt.cpan.org/Public/Bug/Display.html?id=75052

It seems the issue is out of reach for us and I can't help you any further.