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znuny / Znuny4OTRS-GIArticleSend

This package enables the standard Generic Interface ticket operations to send articles.
https://www.znuny.com/add-ons/
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Add support for PGP encryption #2

Closed flexd closed 7 years ago

flexd commented 8 years ago

Hi!

Normally you can send emails PGP encrypted via OTRS, but I see that your package does not support that yet. In OTRS, ArticleSend does support this, via. the EmailSecurity field in the options.

EmailSecurity => {
            Backend     => 'PGP',                       # PGP or SMIME
            Method      => 'Detached',                  # Optional Detached or Inline (defaults to Detached)
            SignKey     => '81877F5E',                  # Optional
            EncryptKeys => [ '81877F5E', '3b630c80' ],  # Optional
        }

If it would be possible to specify this EmailSecurity option into GIArticleSend, that would be great.

Additionally, it would also be great if I could specify a plaintext of the article (that goes into the database), and a ciphertext (pre-encrypted PGP data) that would be sent in the email.

That would allow us to sometimes pre-encrypt something, without having to involve OTRS. This could be practical in some scenarios.

Thanks!

rkaldung commented 7 years ago

Available since package version 5.0.4