search

znuny / Znuny4OTRS-GIArticleSend

This package enables the standard Generic Interface ticket operations to send articles.
https://www.znuny.com/add-ons/
10 stars 7 forks source link

Signature outgoing email #7

Closed rafaadrover closed 3 years ago

rafaadrover commented 4 years ago

When a ticket is created in otrs, it is sent with the signature that has the queue established When a ticket is created via rest in the same queue, it is send without signature

Expected behavior

When creating a ticket via rest api in a queue that has a signature assigned, the message should be sent with that signature.

Actual behavior

Currently a ticket is created via rest api in a queue that has a signature assigned, it is sent without the signature

How to reproduce

Create a queue. Assign to this queue a signature. Create a ticket via otrs rest, this ticket will be sent without signature.

jepf commented 4 years ago

Thanks for reporting this issue. We will try to reproduce this behavior and fix it.

dennykorsukewitz commented 4 years ago

Hi @rafaadrover could you please use our template. We need some information to reproduce this behavior. I have already added the template in your message.

Thank you 👍 🚀

rafaadrover commented 4 years ago

Hi @rafaadrover could you please use our template. We need some information to reproduce this behavior. I have already added the template in your message.

Thank you 👍 🚀

Hi, @dennykorsukewitz i have updated de template.

Regards.

dennykorsukewitz commented 3 years ago

Fixed with https://github.com/znuny/Znuny4OTRS-GIArticleSend/commit/e629b4a76e8332de2c99ae32617ec47183e07f9b in Znuny4OTRS-GIArticleSend 6.0.8