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znuny / Znuny4OTRS-PasswordPolicy

An extension to improve the password policy in OTRS.
https://www.znuny.com/add-ons/password-policy
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Service User #7

Closed naitso closed 2 years ago

naitso commented 3 years ago

Hi, I plan to use some customer as "service user" to permit the creation of new tickets through WSDL for an automatic task. Is possible to inhibit the password policy for a specific group of customers? Or, are there other method to use for create a "service user" that should not expire ? Thanks in advance Cristian

rkaldung commented 3 years ago

Hello @naitso,

This is not possible with the current implementation and needs some changes in the code. We are pretty busy at the moment, especially with maintaining Znuny LTS . So I can't make any promise right now.

rkaldung commented 2 years ago

@naitso Which authentication module(s) are configured in your system?

naitso commented 2 years ago

@naitso Which authentication module(s) are configured in your system?

Hi @rkaldung, Customer::AuthModule Kernel::System::CustomerAuth::DB

i hope i've answer your question Regards

rkaldung commented 2 years ago

Hi @naitso Changing the behavior needs some development which not fits into our schedule. There are some options here so far: you could use another backend like LDAP since it's not covered by this add-on or do you create the required code own your own.