search

znuny / Znuny4OTRS-SecondTicketCreateScreen

Provide a second phone and email ticket create screen with own config settings.
https://www.znuny.com/add-ons/second-ticket-create-screen
8 stars 1 forks source link

Feature request #4

Closed ghost closed 7 years ago

ghost commented 7 years ago

Hi,

it would be great if you could add settings for:

dennykorsukewitz commented 7 years ago

Hi @sirrus,

we are so sorry, but it is not possible to add this configuration for these two masks in this AddOn.

We are using framework modules AgentTicketEmail and AgentTicketPhone as backend and we can only use the configuration of Frontend::Agent::Ticket::ViewEmailNew and Frontend::Agent::Ticket::ViewPhoneNew.

This package is for free and can be used by everyone. If you want or need additional adjustments, we would need a support contract with you.

Please take a look at http://znuny.com/en/#!/support

Best regards Denny

ghost commented 7 years ago

OK thanks for looking into it - we'll solve it with Ticket Templates Addon.