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znuny / Znuny4OTRS-SortByLastContact

Sort QueueView, StatusView and LockedView in OTRS by last contact.
https://www.znuny.com/add-ons/sort-by-last-contact
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No doc about adding the new field to the lists that will sort by it #10

Closed gjsjohnmurray closed 8 years ago

gjsjohnmurray commented 8 years ago

I suggest you add info to the PDF telling users how they can (if they want to) add the new DynamicField_TicketLastCustomerContactTime field as a column on the lists that will now initially sort by this value.

For example, in SysConfig add a row to the Ticket::Frontend::AgentTicketLockedView###DefaultColumns item, with Key=DynamicField_TicketLastCustomerContactTime and Content=1. Then individual users can customize their Locked Tickets list, adding the extra column at the position they desire.

thorsteneckel commented 8 years ago

Hi @gjsjohnmurray , thanks for your proposal! We definitely will add this to the documentation. @dennybresch could you please take a look in your spare time?

dennykorsukewitz commented 8 years ago

Hi @gjsjohnmurray,

we improved our documentation a bit. Actually this is a default configuration which is independent of this packet. But you're right, indeed it is nice to know.

Here you can see the addition: https://github.com/znuny/Znuny4OTRS-SortByLastContact/commit/49b6ea28711bd0ad55ee22f5eccffbbbf2156c6a

It is helpful enough?

Best regards and thank you for your report.

gjsjohnmurray commented 8 years ago

That's excellent. Thank you for adding the information.