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znuny / znuny-feature-requests

This repository tracks feature requests as issues.
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Feature Request – Allow agents who are not owner or responsible to mark articles as important #13

Closed KaiHerlemann closed 2 years ago

KaiHerlemann commented 3 years ago

Hi,

I'd like request a sysconfig option to allow agents who aren't owner or responsible person to mark an article as important. I think "mark as important" is a good possibility to get an overview about the ticket, for the ticket owner and the responsible person, and for other agents too. So we would be glad if such a feature would be added.

Thanks, Kai

rkaldung commented 2 years ago

Hello @KaiHerlemann,

We do not see a valid use case here. If your workflow rely on this change we we recommend using a custom file with a change to implement this:

  1. Copy the file Kernel/Output/HTML/ArticleAction/MarkAsImportant.pm to Custom/Kernel/Output/HTML/ArticleAction/MarkAsImportant.pm
  2. Comment the lines https://github.com/znuny/Znuny/blob/dev/Kernel/Output/HTML/ArticleAction/MarkAsImportant.pm#L47 - 59
  3. Make you life for updates easier and and package this change (and other if there are some), find more about it in our manual