Provide possiblity to use <OTRS_*> variables in Generic Agents

znuny / znuny-feature-requests

This repository tracks feature requests as issues.

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Open dpalic opened 2 years ago

dpalic commented 2 years ago

As of Znuny 6.4 it is not possible to use variables in Generic Agents update/add section.

It would be helpful to have the processing/parsing/replacing of the variables also in Generic Agents to make them more usable

hanneshal commented 2 years ago

note: Parsing of tags works fine for article but not for attributes to update. https://community.znuny.org/viewtopic.php?f=62&t=42045&p=175262#p175262