TicketArticleCreate: In the Body-field, show the value of a DynamicFieldVariable instead of its key

[schnudd31do3]

When automatically creating an article with a DynamicFieldVariable for the body, without my modification it only shows the key of it. But my modification shows the value instead of the key, which is more human readable.

My example for a DynamicFieldVariable "XXXClassifyHelp": One of its keys is "XXXHlpBug", its value is "Bug"

My transition action uses TicketArticleCreate to automatically create a note with the content of a DynamicFieldVariable

With my extension the body of the note shows "Bug" instead of "XXXHlpBug", which is more human readable.

My piece of code in TicketArticleCreate.pm, line ~229: Insertion between the "###" marks. Commented-out line with "#".

[hanneshal]

Just a question: before your patch, have you tried ?

?

[schnudd31do3]

Great job 😊, thanks. I did not know the (new?) feature. It did what I need.

BTW: Is it somehow possible to place additional fixed string to it? E. g. " dummy" result: "[value of DynamicField_xyz] dummy"

[hanneshal]

This is at least available since OT** 5

You can just pass a string after the placeholder. This should work for the body tag without problems

[schnudd31do3]

Thanks.