I would like to create a feature request to change the behavior of the Znuny Queue Auto-Response quote feature from plain text to HTML format.
This would solve the issue for example: when a customer writes an e-mail with lists in it and in the Auto-Response the original e-mail quoted format is not correct, please see screenshots.
Host OS and version: Debian 10 (buster)
Znuny version: 6.4.3
The original mail from customer - 1st article of a ticket:
The Auto-Response mail from the ticket system - 2st article of a ticket:
The Auto-Response e-mail configuration for the queue for testing:
"...
Hello Znuny Devs,
I would like to create a feature request to change the behavior of the Znuny Queue Auto-Response quote feature from plain text to HTML format.
This would solve the issue for example: when a customer writes an e-mail with lists in it and in the Auto-Response the original e-mail quoted format is not correct, please see screenshots.
Host OS and version: Debian 10 (buster) Znuny version: 6.4.3
The original mail from customer - 1st article of a ticket:
The Auto-Response mail from the ticket system - 2st article of a ticket:
The Auto-Response e-mail configuration for the queue for testing: "...
From:
To:
CC:
Subject:
Thank you in advance! Best regards, Balint