There should be a feature to negate a filter setting (ticket or article filter) in the ticket notification settings. Also, there should be a possibility of a setting that a notification is sent only if no value is set.
For example:
A dynamic field "notificationShouldBeSent" exists in the system. A notification should be sent only if the dynamic field has no value.
Second use case: A notification should only be sent if the value of the dynamic field selected in the notification settings is not set in the ticket.
In the postmaster filters, it would then be possible, for example, to filter for specific email addresses that should not receive ticket notifications.
However, there are certainly use cases where this would make sense even without a postmaster filter. For example, a ticket notification should be sent for many values of a dynamic field, but no ticket notification should be sent in the case of a few values.
There should be a feature to negate a filter setting (ticket or article filter) in the ticket notification settings. Also, there should be a possibility of a setting that a notification is sent only if no value is set.
For example: A dynamic field "notificationShouldBeSent" exists in the system. A notification should be sent only if the dynamic field has no value. Second use case: A notification should only be sent if the value of the dynamic field selected in the notification settings is not set in the ticket. In the postmaster filters, it would then be possible, for example, to filter for specific email addresses that should not receive ticket notifications.
However, there are certainly use cases where this would make sense even without a postmaster filter. For example, a ticket notification should be sent for many values of a dynamic field, but no ticket notification should be sent in the case of a few values.