User story: What are you trying to accomplish in specific terms?
As an administrator, I would like to edit the available options for "Shown Tickets" on dashboard widgets.
Situation: What is the current state or hurdle preventing your success story?
Currently the available options for "Shown Tickets" are defined in Kernel/Output/HTML/Dashboard/TicketGeneric.pm. The available options can be changed, however, any changes will be lost on the next update, when the file is overwritten.
Desired Goal: How do you expect the software to change for the positive?
It would be great if the option could be made available in the System Configuration. (e.g. like PreferencesGroups###TicketOverviewMediumPageShown, PreferencesGroups###TicketOverviewPreviewPageShown, PreferencesGroups###TicketOverviewSmallPageShown). This would make editing the option easier and preserve custom configurations across updates.
Impact: - Think about how others see it
This is a minor improvement to ease custom system configurations for administrators.
rkaldung
commented
3 months ago
User story: What are you trying to accomplish in specific terms?
As an administrator, I would like to edit the available options for "Shown Tickets" on dashboard widgets.
Situation: What is the current state or hurdle preventing your success story?
Currently the available options for "Shown Tickets" are defined in Kernel/Output/HTML/Dashboard/TicketGeneric.pm. The available options can be changed, however, any changes will be lost on the next update, when the file is overwritten.
Desired Goal: How do you expect the software to change for the positive?
It would be great if the option could be made available in the System Configuration. (e.g. like PreferencesGroups###TicketOverviewMediumPageShown, PreferencesGroups###TicketOverviewPreviewPageShown, PreferencesGroups###TicketOverviewSmallPageShown). This would make editing the option easier and preserve custom configurations across updates.
Impact: - Think about how others see it
This is a minor improvement to ease custom system configurations for administrators.