Ionic/Cordova App Chat Launcher is not showing up

[dhayaljaswantgit]

I'm trying to integrate Zoho SalesIQ in my Ionic/Cordova App, I'm getting the users in live more but Chat Launcher is not showing up.

I was following this guide => https://www.zoho.com/salesiq/help/developer-section/cordova-ionic-installation.html

declare var ZohoSalesIQ: any;

if (this.platform.is('ios')){ ZohoSalesIQ.init("ios_app_key", "ios_access_key"); }else{ ZohoSalesIQ.init("android_app_key", "android_access_key"); }

//Use the ZohoSalesIQ.showLauncher API if you wish to show the launcher by default. ZohoSalesIQ.showLauncher(true);

Same issue in Android and iOS Both. If I'm trying to send the message from admin on android app Zoho SalesIQ chat is showing for a sec and then app restarting, on iOS messaging are not receiving.

Please let me know in case you need more info about the issue.

[bhahirathan-mb-11956]

Hi @dhayaljaswantgit,

Thank you for writing us. Please check if the app key, access key, and bundle ID are valid for iOS/ Android and try again.

If the issue persists, write us at [support@zohosalesiq.com] along with the Github issue ID. We will be happy to assist you.

Best regards, Bhahirathan

[bhahirathan-mb-11956]

Hi @dhayaljaswantgit ,

As there is no recent activity, we're closing this issue from our side. You can reopen again anytime. Meanwhile, please check out our latest version

Best regards, Bhahirathan