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zoho / SalesIQ-Mobilisten-ReactNative

Your mobile app's ideal live chat partner. Power up your mobile App with the SalesIQ Mobilisten SDK for React-Native.
https://mobilisten.io/
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Email chat transcript not working recently. #102

Closed tahahaz1374 closed 1 month ago

tahahaz1374 commented 2 months ago

In the live chat section, after finishing a live chat, when a user wants to receive their chat history, they enter their email and confirm sending the email. A toast notification is displayed indicating that the email was successfully sent, but the email is never actually sent.

bhahirathan-mb-11956 commented 2 months ago

Hi @tahahaz1374,

We apologize for the inconvenience caused. We will investigate this issue further and keep you posted on the same.

Regards, Bhahirathan M Zoho SalesIQ.

tahahaz1374 commented 1 month ago

Any updates from this issue?

bhahirathan-mb-11956 commented 1 month ago

Hi @tahahaz1374,

We tried the same, and it is working fine. To debug this case further, we need to trace it on our side, so please send us your platform, portal, brand, and chat ID details to support@zohosalesiq.com.

We will be happy to assist you.

Regards, Bhahirathan M.

bhahirathan-mb-11956 commented 1 month ago

@tahahaz1374 , As there hasn't been any recent activity, we're closing this issue for now. If you need further assistance or would like us to revisit this, please don't hesitate to let us know, and we'll be happy to reopen it. In the meantime, check out our latest release.

Thank you for understanding. Please feel free to write back to us at (support@zohosalesiq.com) if the issue persists.