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zoho / SalesIQ-Mobilisten-ReactNative

Your mobile app's ideal live chat partner. Power up your mobile App with the SalesIQ Mobilisten SDK for React-Native.
https://mobilisten.io/
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java.lang.NullPointerException #42

Closed davepaiva closed 2 years ago

davepaiva commented 2 years ago

Hello Zoho team, We are getting the below error stack trace via Firebase Crashlytics:

Non-fatal Exception: io.invertase.firebase.crashlytics.JavaScriptError: java.lang.NullPointerException: Attempt to invoke interface method 'android.content.SharedPreferences$Editor android.content.SharedPreferences.edit()' on a null object reference
    at com.zoho.salesiqembed.ZohoSalesIQ.syncThemeWithOS(ZohoSalesIQ.java:372)
    at com.reactlibrary.RNZohoSalesIQ$53.run(RNZohoSalesIQ.java:932)
    at android.os.Handler.handleCallback(Handler.java:938)
    at android.os.Handler.dispatchMessage(Handler.java:99)
    at android.os.Looper.loop(Looper.java:257)
    at android.app.ActivityThread.main(ActivityThread.java:8183)
    at java.lang.reflect.Method.invoke(Native Method)
    at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:626)
    at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1015)

       at .<unknown>(com.zoho.salesiqembed.ZohoSalesIQ.syncThemeWithOSZohoSalesIQ.java:372:0)
       at .<unknown>(com.reactlibrary.RNZohoSalesIQ$53.runRNZohoSalesIQ.java:932:0)
       at .<unknown>(android.os.Handler.handleCallbackHandler.java:938:0)
       at .<unknown>(android.os.Handler.dispatchMessageHandler.java:99:0)
       at .<unknown>(android.os.Looper.loopLooper.java:257:0)
       at .<unknown>(android.app.ActivityThread.mainActivityThread.java:8183:0)
       at .<unknown>(com.android.internal.os.RuntimeInit$MethodAndArgsCaller.runRuntimeInit.java:626:0)
       at .<unknown>(com.android.internal.os.ZygoteInit.mainZygoteInit.java:1015:0)
       at .<unknown>(395.js:1:1453)
       at .c.value(28.js:1:3977)
       at .<unknown>(28.js:1:1147)
       at .c.value(28.js:1:2938)
       at .c.value(28.js:1:1126)

environment info 

       OS - Android 11
       Device  - V2052
       React Native version - 0.61.5
       react-native-zohosalesiq-mobilisten version - 2.0.0

Looking forward to suggestions and next steps to pinpoint and fix the issue Thank you

Angu-G commented 2 years ago

Hello @davepaiva, Thanks for your patience. Can you help us with the order of the syncThemeWithOS API call? Please ensure it is triggered only after successful init completion.

bhahirathan-mb-11956 commented 2 years ago

Hi @davepaiva ,

As there is no recent activity, we're closing this issue from our side. You can reopen again anytime. Meanwhile, please check out our latest version version(v4.2.10).

For further queries, please feel free to write us at [support@zohosalesiq.com]. We will be happy to assist you.

Best regards, Bhahirathan