Visitor name not getting detected when it is added via RN SDK API

[Ramanpreet6262]

I am using RN SDK's API to set visitor name, email, phone number, etc.

Using like this: ZohoSalesIQ.setVisitorName('Test user');

But when I initialize a chat, an operator bot asks for name and email, name is not getting auto-filled in the input box whereas for email it works fine.

And on the operator dashboard right side panel, name is shown as Visitor 89xxx means random allocated name and not the one I added via API, and the rest all user info is visible there as I entered.

Version "react-native-zohosalesiq-mobilisten": "4.2.10"

[bhahirathan-mb-11956]

Hi @Ramanpreet6262 ,

Thank you for writing us. Please verify whether you've used the setVisitorName method after the SDK is initialized. I have attached the below snippet for reference.

import { Platform } from 'react-native';
import { ZohoSalesIQ } from 'react-native-zohosalesiq-mobilisten';

var appKey;
var accessKey;

if (Platform.OS === 'ios') {
    appKey = "ios_appKey";
    accessKey = "ios_accessKey";
} else {
    appKey = "android_appKey";
    accessKey = "android_accessKey";
}

ZohoSalesIQ.initWithCallback(appKey, accessKey, (success) => {
    if (success) {
               ZohoSalesIQ.setLauncherVisibility(true);
               ZohoSalesIQ.setVisitorName('Name');      
    } else {
        // your code to handle initialization failure
    }
});

And make sure the visitor name param is not null/ empty.

I hope this helps. If the issue persists, please feel free to mail us at (support@zohosalesiq.com) along with the Github issue ID.

Regards, Bhahirathan M

[Ramanpreet6262]

Hi @DavidBhahirathan, Yes I am using setVisitorName method after SDK initialisation only in the callback on success as your code ^. And visitor name param also has a valid value.

Yes following up on email. Thanks.

[bhahirathan-mb-11956]

Hi @Ramanpreet6262,

Thank you for reporting this issue. We will fix the setVisitorName on immediate callback of init soon. Kindly bear with us meantime.

Best regards, Bhahirathan M

[bhahirathan-mb-11956]

Hi @Ramanpreet6262,

Thank you for your patience. This issue has been addressed in version v4.2.13. Also, please check out our latest version.

For further queries, please feel free to write us at support@zohosalesiq.com. We will be happy to assist you.

Regards, Bhahirathan M.

[bhahirathan-mb-11956]

Hi @Ramanpreet6262 ,

As there is no recent activity from your side, we're closing this issue. You can reopen this again anytime. Meanwhile, please check out latest version.

For further queries, please feel free to write us at support@zohosalesiq.com. We will be happy to assist you.

Best regards, Bhahirathan M.