More customization functionality needed.

[Ramanpreet6262]

I am using RN SDK for our Android app. Need some more customization functionality in SDK to make custom UI more consistent with App's UI, so adding a few pointers here with priorities so that you can check these things and prioritize your roadmap accordingly. And if any of these things are quick enough, I would request you to please provide that functionality sooner.

Version "react-native-zohosalesiq-mobilisten": "4.2.10"

High Priority

• To customize the background color of chat bubble for audio sent from Visitor side
• To customize the background color of chat bubble for files sent from Visitor side
• To customize the color of seekbar (amount played) for audio received from Operator side Refer to this screenshot for above 3 points

Medium Priority

• When the visitor receives a new msg from the operator and the visitor is not on active chat then a push notification is triggered. Functionality to customize that notification to add an app icon to make it consistent with the brand. And to add icon in floating notification as well that come on the app initially. Refer screenshots.

  

• Sometimes on using search in the knowledgebase tab, if we search for some random name (I searched for raman my name) or category name, then the loader keeps on loading and doesn’t display empty search message. Please see, this can be a bug too. I can also share a screen recording if you need that.

Low Priority

• Functionality to display article heading in the top navigation bar, empty navigation bar seems weird
• Too much light and right padding/space in case of article. Refer screenshot

[arthedza]

And also pop-up messages and automated responses

[bhahirathan-mb-11956]

Hi, @Ramanpreet6262 and @arthedza,

Thank you for reaching out to us. We are working on the above-reported issues in high priority and will keep you posted regarding the updates.

Regards, Bhahirathan M.

[bhahirathan-mb-11956]

Hi @Ramanpreet6262 and @arthedza ,

Except for the dialog color customization, all the above requirements have been added in the latest update. Please update to version 5.0.0.

For customizing the dialog color use the code below:

Attributes:

// Color attributes to change the audio seek bar for operator side messages
<item name="siq_chat_audio_seekbarcolor_operator">@color/red</item>
<item name="siq_chat_audio_seekbar_thumbcolor_operator">@color/red</item>

// Color attributes to change the audio seek bar for visitor side messages
            <item name="siq_chat_audio_seekbarcolor_visitor">@color/blue</item>
            <item name="siq_chat_audio_seekbar_thumbcolor_visitor">@color/blue</item>

// Theme color - Will also change the background color of the visitor's side message bubbles
<item name="colorAccent">#00AAAA</item>

// The below attribute will change the text color of the operator messages and the operator feedback request message.
<item name="siq_chat_message_textcolor_operator">@color/red</item>

Notification icon for Android:

Please refer to this documentation

Article layout and title issue have been fixed.

Regards, Bhahirathan M, Zoho SalesIQ.