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zoho / SalesIQ-Mobilisten-ReactNative

Your mobile app's ideal live chat partner. Power up your mobile App with the SalesIQ Mobilisten SDK for React-Native.
https://mobilisten.io/
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java.lang.NullPointerException (com.zoho.livechat.android.ui.fragments.ArticleInfoFragment.updateView) #55

Closed Ramanpreet6262 closed 1 year ago

Ramanpreet6262 commented 1 year ago

Hi team, We got this stack trace on firebase crashlytics

Screenshot 2022-10-20 at 10 52 57 AM

And stack trace for the same issue from play store console

Exception java.lang.NullPointerException: Attempt to invoke interface method 'boolean android.content.SharedPreferences.contains(java.lang.String)' on a null object reference at com.zoho.livechat.android.ui.fragments.ArticleInfoFragment.updateView (ArticleInfoFragment.java:280) at com.zoho.livechat.android.ui.fragments.ArticleInfoFragment.onActivityCreated (ArticleInfoFragment.java:195) at androidx.fragment.app.Fragment.performActivityCreated (Fragment.java:2717) at androidx.fragment.app.FragmentStateManager.activityCreated (FragmentStateManager.java:346) at androidx.fragment.app.FragmentManager.moveToState (FragmentManager.java:1188) at androidx.fragment.app.FragmentManager.moveToState (FragmentManager.java:1356) at androidx.fragment.app.FragmentManager.moveFragmentToExpectedState (FragmentManager.java:1434) at androidx.fragment.app.FragmentManager.moveToState (FragmentManager.java:1497) at androidx.fragment.app.FragmentManager.dispatchStateChange (FragmentManager.java:2625) at androidx.fragment.app.FragmentManager.dispatchActivityCreated (FragmentManager.java:2577) at androidx.fragment.app.FragmentController.dispatchActivityCreated (FragmentController.java:247) at androidx.fragment.app.FragmentActivity.onStart (FragmentActivity.java:541) at androidx.appcompat.app.AppCompatActivity.onStart (AppCompatActivity.java:210) at android.app.Instrumentation.callActivityOnStart (Instrumentation.java:1436) at android.app.Activity.performStart (Activity.java:8140) at android.app.ActivityThread.handleStartActivity (ActivityThread.java:3505) at android.app.servertransaction.TransactionExecutor.performLifecycleSequence (TransactionExecutor.java:221) at android.app.servertransaction.TransactionExecutor.cycleToPath (TransactionExecutor.java:201) at android.app.servertransaction.TransactionExecutor.executeLifecycleState (TransactionExecutor.java:173) at android.app.servertransaction.TransactionExecutor.execute (TransactionExecutor.java:97) at android.app.ActivityThread$H.handleMessage (ActivityThread.java:2104) at android.os.Handler.dispatchMessage (Handler.java:106) at android.os.Looper.loop (Looper.java:236) at android.app.ActivityThread.main (ActivityThread.java:7861) at java.lang.reflect.Method.invoke at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:600) at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:967)

bhahirathan-mb-11956 commented 1 year ago

Hi @Ramanpreet6262 ,

Thank you for writing to us. Sorry for the inconvenience caused. We'll fix this issue and update you here once it's live.

Regards, Bhahirathan M

bhahirathan-mb-11956 commented 1 year ago

Hi @Ramanpreet6262 ,

The above crash has been fixed in version 5.0.0.

Regards, Bhahirathan M, Zoho SalesIQ.