java.lang.NullPointerException (com.zoho.livechat.android.ui.fragments.ChatFragment.onBackPressed)

[Ramanpreet6262]

Hi, we are getting reports of this crash on firebase crashlytics

Stack trace:

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'android.os.Handler com.zoho.livechat.android.operation.SalesIQApplicationManager.getHandler()' on a null object reference at com.zoho.livechat.android.ui.fragments.ChatFragment.onBackPressed(ChatFragment.java:3111) at com.zoho.livechat.android.ui.activities.ChatActivity.onBackPressed(ChatActivity.java:108) at android.app.Activity.onKeyUp(Activity.java:3185) at android.view.KeyEvent.dispatch(KeyEvent.java:2743) at android.app.Activity.dispatchKeyEvent(Activity.java:3503) at androidx.core.app.ComponentActivity.superDispatchKeyEvent(ComponentActivity.java:122) at androidx.core.view.KeyEventDispatcher.dispatchKeyEvent(KeyEventDispatcher.java:84) at androidx.core.app.ComponentActivity.dispatchKeyEvent(ComponentActivity.java:140) at androidx.appcompat.app.AppCompatActivity.dispatchKeyEvent(AppCompatActivity.java:569) at androidx.appcompat.view.WindowCallbackWrapper.dispatchKeyEvent(WindowCallbackWrapper.java:59) at androidx.appcompat.app.AppCompatDelegateImpl$AppCompatWindowCallback.dispatchKeyEvent(AppCompatDelegateImpl.java:3054) at androidx.appcompat.view.WindowCallbackWrapper.dispatchKeyEvent(WindowCallbackWrapper.java:59) at com.android.internal.policy.DecorView.dispatchKeyEvent(DecorView.java:409) at android.view.ViewRootImpl$ViewPostImeInputStage.processKeyEvent(ViewRootImpl.java:6019) at android.view.ViewRootImpl$ViewPostImeInputStage.onProcess(ViewRootImpl.java:5877) at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5339) at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5399) at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5358) at android.view.ViewRootImpl$AsyncInputStage.forward(ViewRootImpl.java:5525) at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:5366) at android.view.ViewRootImpl$AsyncInputStage.apply(ViewRootImpl.java:5582) at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5339) at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5399) at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5358) at android.view.ViewRootImpl$InputStage.apply(ViewRootImpl.java:5366) at android.view.ViewRootImpl$InputStage.deliver(ViewRootImpl.java:5339) at android.view.ViewRootImpl$InputStage.onDeliverToNext(ViewRootImpl.java:5399) at android.view.ViewRootImpl$InputStage.forward(ViewRootImpl.java:5358) at android.view.ViewRootImpl$AsyncInputStage.forward(ViewRootImpl.java:5558) at android.view.ViewRootImpl$ImeInputStage.onFinishedInputEvent(ViewRootImpl.java:5723) at android.view.inputmethod.InputMethodManager$PendingEvent.run(InputMethodManager.java:2860) at android.view.inputmethod.InputMethodManager.invokeFinishedInputEventCallback(InputMethodManager.java:2355) at android.view.inputmethod.InputMethodManager.finishedInputEvent(InputMethodManager.java:2346) at android.view.inputmethod.InputMethodManager$ImeInputEventSender.onInputEventFinished(InputMethodManager.java:2837) at android.view.InputEventSender.dispatchInputEventFinished(InputEventSender.java:141) at android.os.MessageQueue.nativePollOnce(MessageQueue.java) at android.os.MessageQueue.next(MessageQueue.java:326) at android.os.Looper.loop(Looper.java:190) at android.app.ActivityThread.main(ActivityThread.java:7225) at java.lang.reflect.Method.invoke(Method.java) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:499) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:962)

• Happening on Android
• React Native version "0.66.5"
• SDK Version "react-native-zohosalesiq-mobilisten": "4.2.10"

[bhahirathan-mb-11956]

Hi @Ramanpreet6262 ,

The above crash has been fixed in version 5.0.0.

Regards, Bhahirathan M, Zoho SalesIQ.