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zoho / SalesIQ-Mobilisten-ReactNative

Your mobile app's ideal live chat partner. Power up your mobile App with the SalesIQ Mobilisten SDK for React-Native.
https://mobilisten.io/
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openChat() not working on iOS #65

Closed MelanieJourne closed 1 year ago

MelanieJourne commented 1 year ago

Hello,

I am using this sdk for more than a year and recently I discover that my chat button is not working on iOS anymore Everything is working fine on Android.

I use the following function in that order: ZohoSalesIQ.initWithCallback => Callback tells me it is a success ZohoSalesIQ.isChatEnabled => Callback tells me it is enabled ZohoSalesIQ.openChat => I called this function when my user clicks on my custom button but nothing happens

Tested on the following device : iPhone SE - iOS 16.0 iPhone 13 - iOS 16.3.1 iPhone XS - iOS 16.3

My version of the package: "react-native-zohosalesiq-mobilisten": "4.2.17" I upgrade to: "react-native-zohosalesiq-mobilisten": "5.1.0" But problem still persists

Here my version of RN

    "react": "18.0.0",
    "react-native": "0.69.7",

Do you have any idea of what could cause this issue ?

Kind regards

MelanieJourne commented 1 year ago

After further testing, it is not working on iOS 14.8 either

venkatesh-ramesh-12517 commented 1 year ago

Hello @MelanieJourne ,

Thank you for your patience, Above mentioned issue has been fixed. Please upgrade to version 5.2.0 and check once. If the issue persists, feel free to mail us at support@zohosalesiq.com.

Regards, Venkatesh, Zoho SalesIQ.