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zoho / SalesIQ-Mobilisten-ReactNative

Your mobile app's ideal live chat partner. Power up your mobile App with the SalesIQ Mobilisten SDK for React-Native.
https://mobilisten.io/
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startChat() is not working on Android #76

Closed prasanna-noon closed 7 months ago

prasanna-noon commented 7 months ago

We have successfully integrated SaleIQ for the iOS part of our React Native app, but for some reason it doesn't work on Android. I have followed the README.md and https://www.zoho.com/salesiq/help/developer-section/react-native-sdk-installation.html

Below I have listed the integration steps done on our end:

  1. Firstly, we aren't using the default launcher, and instead we have a custom button, tapping on which the startChat() method call is triggered.
  2. I have also verified that the ZohoSalesIQ.initWithCallback is returning a success for both Android and iOS
  3. maven { url 'https://maven.zohodl.com' } is also declared inside <project>/build.gradle
  4. I have also made sure implementation 'com.zoho.salesiq:mobilisten:6.0.2' is declared inside dependencies under <project>/app/build.gradle

Note: Even the launcher doesn't show up when enabling using ZohoSalesIQ.setLauncherVisibility(true); It does show up for iOS.

Is there a step that I might be missing that's not in the doc?

bhahirathan-mb-11956 commented 7 months ago

Hi @prasanna-noon ,

Thank you for reaching out to us. Please verify that the package name registered with the SalesIQ for your app is the same as your application's package name. Also, please check whether the app and access key for Android is correct.

If the issue persists, please don't hesitate to contact our support team at support@zohosalesiq.com. We will be more than happy to assist you further.

Regards, Bhahirathan M, Zoho SalesIQ.

1stmuse commented 4 months ago

i'm facing this issue too, i've confirmed it was installed correctly because i can log the ZohoSalesIQ object, but calling the methods after intializing with callback does not do anything

bhahirathan-mb-11956 commented 4 months ago

Hi @1stmuse ,

In order to resolve this issue, we need a few pieces of information. Please write us at support@zohosalesiq.com along with code snippets, portal, and brand details. We will investigate this issue further and get back to you.

Regards, Bhahirathan M, Zoho SalesIQ.