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zoho / SalesIQ-Mobilisten-ReactNative

Your mobile app's ideal live chat partner. Power up your mobile App with the SalesIQ Mobilisten SDK for React-Native.
https://mobilisten.io/
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Preconditions.outOfBounds Exception #93

Closed BaluNaik closed 1 month ago

BaluNaik commented 2 months ago

The app is crashing on the Android version of react native.

react-native-zohosalesiq-mobilisten ---> 9.3.1 react-native ---> 0.73.6

Unable to start activity ComponentInfo{com.namshi.android.dev/com.zoho.livechat.android.ui.activities.SalesIQActivity}: java.lang.IndexOutOfBoundsException: Index 0 out of bounds for length 0

   Caused by java.lang.IndexOutOfBoundsException: Index 0 out of bounds for length 0
   at jdk.internal.util.Preconditions.outOfBounds(Preconditions.java:64)
   at jdk.internal.util.Preconditions.outOfBoundsCheckIndex(Preconditions.java:70)
   at jdk.internal.util.Preconditions.checkIndex(Preconditions.java:266)
   at java.util.Objects.checkIndex(Objects.java:359)
   at java.util.ArrayList.get(ArrayList.java:434)
   at com.zoho.livechat.android.ui.adapters.SalesIQPagerAdapter.getItem(SalesIQPagerAdapter.kt:92)
   at com.zoho.livechat.android.ui.activities.SalesIQActivity.setTitleInActionBar(SalesIQActivity.java:353)
   at com.zoho.livechat.android.ui.activities.SalesIQActivity.onCreate(SalesIQActivity.java:269)
   at android.app.Activity.performCreate(Activity.java:8129)
   at android.app.Activity.performCreate(Activity.java:8109)
   at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1344)
   at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3749)
   at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:3942)
   at android.app.servertransaction.LaunchActivityItem.execute(LaunchActivityItem.java:109)
   at android.app.servertransaction.TransactionExecutor.executeCallbacks(TransactionExecutor.java:135)
   at android.app.servertransaction.TransactionExecutor.execute(TransactionExecutor.java:95)
   at android.app.ActivityThread$H.handleMessage(ActivityThread.java:2345)
   at android.os.Handler.dispatchMessage(Handler.java:106)
   at android.os.Looper.loopOnce(Looper.java:233)
   at android.os.Looper.loop(Looper.java:344)
   at android.app.ActivityThread.main(ActivityThread.java:8212)
   at java.lang.reflect.Method.invoke(Method.java)
   at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:584)
   at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1034)
bhahirathan-mb-11956 commented 2 months ago

Hi @BaluNaik,

We apologize for the inconvenience caused. We'll look into this crash and update you.

Regards, Bhahirathan M, Zoho SalesIQ.

BaluNaik commented 2 months ago

@bhahirathan-mb-11956

Fatal Exception: java.lang.NullPointerException: Attempt to invoke virtual method 'android.os.Handler com.zoho.livechat.android.operation.SalesIQApplicationManager.getHandler()' on a null object reference at com.zoho.livechat.android.api.GetFormConfiguration.run(GetFormConfiguration.java:94)

com.namshi.android.dev_issue_a34175e57d4cd343ec43f9d330ccada0_crash_session_66989A380116000165FEF8E9B9627D9E_DNE_0_v2_stacktrace.txt

com.namshi.android.dev_issue_2eeb41526f0bcd97338ba366f13fe5a2_crash_session_66989D8603B700017C60A5E0587A053E_DNE_0_v2_stacktrace.txt

bhahirathan-mb-11956 commented 1 month ago

Hi @BaluNaik ,

Thank you for your patience. We have fixed this issue.

We recommend you update to the latest version 9.3.2, and verify. Please feel free to write back to us at (support@zohosalesiq.com) in case of any issues.

Regards, Bhahirathan M Zoho SalesIQ.