search

zoho / SalesIQ-Mobilisten-iOS

Your mobile app's ideal live chat partner. Power up your iOS App with the SalesIQ Mobilisten iOS SDK.
https://mobilisten.io
12 stars 4 forks source link

live chat not sending to panel #14

Closed stnwj closed 3 years ago

stnwj commented 3 years ago

this my code registervisitor @IBAction func onClickBtnChatSpradz(_ sender: Any) { print(idMember ?? "") ZohoSalesIQ.registerVisitor(idMember) ZohoSalesIQ.Visitor.setName(namaMember) ZohoSalesIQ.Visitor.setEmail(email) ZohoSalesIQ.Visitor.setQuestion("Saya butuh bantuan terkait hal...") ZohoSalesIQ.Chat.show() }

What my mistake? when i tried to chat with zoho. my chat not sending to panel dashboard Running on simulator.

Screen Shot 2020-12-18 at 16 28 10

when i first click always error like this

Screen Shot 2020-12-18 at 16 40 12
Rishabh-Raghunath commented 3 years ago

@stnwj The support chat requests were created successfully from your device. However, it looks like all operators were offline at the time causing the requests to be missed after a certain idle time. ​You would need to hop on to the SalesIQ dashboard and mark your status as Available (toggle at the top right corner) to start receiving chat requests from your users.

You could refer to this article we have to get up to speed using SalesIQ 🙂 If you have further queries, do feel free to drop us a mail at support@zohosalesiq.com We are closing this issue now.