zoho / SalesIQ-Mobilisten-iOS

Your mobile app's ideal live chat partner. Power up your iOS App with the SalesIQ Mobilisten iOS SDK.
https://mobilisten.io
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Issue: Cannot create new conversations with specific VisitorID #16

Closed lvandyk closed 3 years ago

lvandyk commented 3 years ago

Describe the bug Cannot create a new conversation using a specific VisitorID anymore: [ZohoSalesIQ registerVisitor:@"2500"];

To Reproduce Steps to reproduce the behavior:

  1. Open SDK
  2. Tap on blue 'New Conversation' icon
  3. User details form appears, filling in all fields and tapping 'Submit' causes the 'Submit' button to simply shake and vibrate. The conversation does not get created.

Expected behavior The conversation should be created.

Screenshots Here is a video showing the issue: https://imgur.com/a/JnF7fG8

Smartphone (please complete the following information):

Additional context It only happens for a specific visitor ID: [ZohoSalesIQ registerVisitor:@"2500"]. It used to work.

Rishabh-Raghunath commented 3 years ago

@lvandyk Thanks for reaching out. Just so I understand the issue better, you say the behavior happens only if the visitor ID is set to "2500" ?

lvandyk commented 3 years ago

@Rishabh-Raghunath Yes. I just did this: [ZohoSalesIQ registerVisitor:@"ANYOTHERVALUE"]; and it worked perfectly.

Rishabh-Raghunath commented 3 years ago

@lvandyk We have identified the issue and have taken steps to addressed this on our end. There would be no changes required in the app (or) the SDK and it should work right away once the app is opened.

We request you to confirm if this issue is solved.

lvandyk commented 3 years ago

@Rishabh-Raghunath We tested and its now working! Thank you for the quick turnaround!