Both ios and Android SDK zoho init fail

zoho / SalesIQ-Mobilisten-iOS

Your mobile app's ideal live chat partner. Power up your iOS App with the SalesIQ Mobilisten iOS SDK.

https://mobilisten.io

11 stars 4 forks source link

Closed peterkuch closed 2 years ago

peterkuch commented 2 years ago

I don't know why now we can't init SDK

Android implementation 'com.zoho.salesiq:mobilisten:4.2.8'
IOS pod 'Mobilisten', '4.2.8' 7 day ago not working also I contact to your support but they told me they checking and feedback to me but still not feedback.

2022-08-03 13 14 11 Screen Shot 2022-08-15 at 1 19 08 PM

peterkuch commented 2 years ago

I found my internet blocked your SDK. how can we avoid blocking SDK from the internet?

bhahirathan-mb-11956 commented 2 years ago

Hi @peterkuch,

Thank you for writing us. The initialization failed because the particular visitor is blocked in your portal. So please unblock and reopen your app.

To unblock, from your SalesIQ web dashboard, please navigate to Settings > Block IP > remove IP and try again.

For additional information, please refer to this help guide for block/unblock IP.

If the issue persists, please feel free to mail us at (support@zohosalesiq.com)

Best regards, Bhahirathan.

peterkuch commented 2 years ago

yes it's work thank