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zoho / SalesIQ-Mobilisten-iOS

Your mobile app's ideal live chat partner. Power up your iOS App with the SalesIQ Mobilisten iOS SDK.
https://mobilisten.io
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Issue: Mobile SDK Crash #30

Closed burakcolakappcent closed 4 months ago

burakcolakappcent commented 6 months ago

Describe the bug This bug happens on client no matter he is on chat screen or not, it looks like there is some unguarded variable problem.

To Reproduce Steps to reproduce the behavior:

  1. Go to app
  2. Navigation one or two screen
  3. Wait some time
  4. After some time there is a crash

Expected behavior There should not be a crash

Screenshots Screenshot 2024-03-21 at 15 49 03

Smartphone (please complete the following information):

venkatesh-ramesh-12517 commented 6 months ago

Hi @burakcolakappcent

We apologize for any inconvenience this may have caused. We have fixed the issue and are planning to roll out the update soon. We will keep you posted on the same.

Thank you for your patience and understanding.

Regards, Venkatesh R, Zoho SalesIQ.

burakcolakappcent commented 6 months ago

Is there any update, thanks @venkatesh-ramesh-12517

venkatesh-ramesh-12517 commented 5 months ago

Hi @burakcolakappcent

Thank you for contacting us. We've fixed this issue in our latest update. Please update the to Mobilisten SDK version 8.1.2.

Please feel free to write back to us at support@zohosalesiq.com for further assistance.

Regards, Venkatesh R, Zoho SalesIQ.

burakcolakappcent commented 5 months ago

Thanks, we updated already to 8.1.1, now upgraded to 8.1.2 as well, will check and get back to you if there is any problem or crash, regards.

Burak

burakcolakappcent commented 4 months ago

Hi @venkatesh-ramesh-12517 I saw that you published major version 9. Should we need to update our SDK to that version, or is it okay to be stay in 8.1.3. Or this major version has also this patch ?

Regards, Burak

venkatesh-ramesh-12517 commented 4 months ago

Hi @burakcolakappcent

Please use the updated SDK version 9.0.3. This major version includes essential updates to the privacy manifest file, ensuring compliance with Apple's latest privacy regulations.

Best regards, Venkatesh Zoho SalesIQ

burakcolakappcent commented 4 months ago

Hi @venkatesh-ramesh-12517 We updated SDK to 9.0.3 and its working fine.