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zoho / SalesIQ-Mobilisten-iOS

Your mobile app's ideal live chat partner. Power up your iOS App with the SalesIQ Mobilisten iOS SDK.
https://mobilisten.io
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Issue: Urgent: Production App Crash Issue #32

Closed pinalpsspl closed 4 months ago

pinalpsspl commented 6 months ago

Description Our production app is crashing for users, and we're unable to reproduce it internally. I've attached the crash logs file below for your immediate attention. Please investigate and resolve this issue urgently.

To Reproduce Not able to reproduce

Expected behavior The app should not crash

Screenshots N/A

Smartphone:

Additional context Sharing crash log file Crash 1. Mobilisten_crash_stacktrace.txt Crash 2. Mobilisten_crash2_stacktrace.txt Crash 3. Mobilisten_crash3_stacktrace.txt Crash 4: Mobilisten_crash4_stacktrace.txt Crash 5. Mobilisten_crash5_stacktrace.txt

venkatesh-ramesh-12517 commented 5 months ago

Hello @pinalpsspl

Thank you for notifying us and sharing the stack trace. We apologize for any inconvenience caused by the app crashing for users.

We are currently investigating the issue and will keep you updated on our progress.

If you have any questions or need assistance, please feel free to contact our dedicated support team at support@zohosalesiq.com. Your patience and understanding are greatly appreciated.

Regards, Venkatesh R, Zoho SalesIQ.

pinalpsspl commented 5 months ago

Hi @venkatesh-ramesh-12517

I have added more stack trace files. kindly have a look at it.

Thank you

venkatesh-ramesh-12517 commented 5 months ago

Hi @pinalpsspl

Thank you for notifying us about the crash report. We've investigated and improved the code in areas susceptible to potential crashes.

We recommend updating to the latest version of 8.1.2.

If you encounter any issues, feel free to reach out to our support team at support@zohosalesiq.com

Regards, Venkatesh R, Zoho SalesIQ.

venkatesh-ramesh-12517 commented 4 months ago

As there is no recent activity from your side, we are closing this issue. You can reopen this again anytime. Meanwhile, please check out our latest version 9.0.1.

Please feel free to write back to us at (support@zohosalesiq.com) if the issue persists.

Best regards, Venkatesh Zoho SalesIQ