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zoho / salesiq-mobilisten-flutter

SalesIQ Mobilisten plugin for Flutter.
https://mobilisten.io
MIT License
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PXRGetVisitorTranscript.request #31

Closed MohammadKaso closed 1 year ago

MohammadKaso commented 1 year ago

Crashlytics - Stack trace

Platform: android


Fatal Exception: java.lang.NullPointerException:
       at java.util.Hashtable.put(Hashtable.java:461)
       at com.zoho.livechat.android.comm.PXRGetVisitorTranscript.request(PXRGetVisitorTranscript.java:36)
       at com.zoho.livechat.android.utils.LDPEXUtil.requestChatOrTranscript(LDPEXUtil.java:55)
       at com.zoho.livechat.android.utils.LDPEXUtil.lambda$onWMSConnect$2(LDPEXUtil.java:5)
       at com.zoho.livechat.android.utils.LDPEXUtil.$r8$lambda$1S_0FPaPvFc-sUtpyeaSgzEx2sQ(LDPEXUtil.java)
       at com.zoho.livechat.android.utils.LDPEXUtil$$InternalSyntheticLambda$0$b6d45d8bb5860e6241c13ecb6c023c98e61d4833327f6aea87677e7d3fd1da32$0.invoke(LDPEXUtil.java)
       at com.zoho.livechat.android.utils.GetConversationsUtil.run(GetConversationsUtil.java:457)

Firebase Background Thread #0:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.concurrent.CustomThreadFactory.lambda$newThread$0(CustomThreadFactory.java:12)
       at com.google.firebase.concurrent.CustomThreadFactory.$r8$lambda$25wFMnJXuxCXflRCTG3ggSOiDOE(CustomThreadFactory.java)
       at com.google.firebase.concurrent.CustomThreadFactory$$InternalSyntheticLambda$1$b6fa154e7b354bc98bdc1665fd14dc6fa8b0a872d08e8553325bb3034a0f4e42$0.run(CustomThreadFactory.java:4)
       at java.lang.Thread.run(Thread.java:1012)

FinalizerDaemon:
       at java.lang.Object.wait(Object.java)
       at java.lang.Object.wait(Object.java:442)
       at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:203)
       at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:224)
       at java.lang.Daemons$FinalizerDaemon.runInternal(Daemons.java:300)
       at java.lang.Daemons$Daemon.run(Daemons.java:140)
       at java.lang.Thread.run(Thread.java:1012)

pool-22-thread-1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:458)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

AsyncTask #1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.SynchronousQueue$TransferStack.awaitFulfill(SynchronousQueue.java:461)
       at java.util.concurrent.SynchronousQueue$TransferStack.transfer(SynchronousQueue.java:361)
       at java.util.concurrent.SynchronousQueue.take(SynchronousQueue.java:922)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

queued-work-looper-data:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

Firebase-Messaging-Init:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1176)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:905)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)

PEXTimeOutListener-tracker:
       at java.lang.Thread.sleep(Thread.java)
       at java.lang.Thread.sleep(Thread.java:450)
       at java.lang.Thread.sleep(Thread.java:355)
       at com.zoho.livechat.android.messaging.wms.common.TimeOutListener$Tracker.run(TimeOutListener.java:2)

pool-8-thread-1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

Thread-10:
       at android.os.MessageQueue.nativePollOnce(MessageQueue.java)
       at android.os.MessageQueue.next(MessageQueue.java:335)
       at android.os.Looper.loopOnce(Looper.java:186)
       at android.os.Looper.loop(Looper.java:313)
       at com.zoho.livechat.android.utils.LDPEXUtil.run(LDPEXUtil.java:20)

ConnectivityThread:
       at android.os.MessageQueue.nativePollOnce(MessageQueue.java)
       at android.os.MessageQueue.next(MessageQueue.java:335)
       at android.os.Looper.loopOnce(Looper.java:186)
       at android.os.Looper.loop(Looper.java:313)
       at android.os.HandlerThread.run(HandlerThread.java:67)

firebase-iid-executor:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:458)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)

Firebase Background Thread #2:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.concurrent.CustomThreadFactory.lambda$newThread$0(CustomThreadFactory.java:12)
       at com.google.firebase.concurrent.CustomThreadFactory.$r8$lambda$25wFMnJXuxCXflRCTG3ggSOiDOE(CustomThreadFactory.java)
       at com.google.firebase.concurrent.CustomThreadFactory$$InternalSyntheticLambda$1$b6fa154e7b354bc98bdc1665fd14dc6fa8b0a872d08e8553325bb3034a0f4e42$0.run(CustomThreadFactory.java:4)
       at java.lang.Thread.run(Thread.java:1012)

Thread-13:
       at java.net.SocketInputStream.socketRead0(SocketInputStream.java)
       at java.net.SocketInputStream.socketRead(SocketInputStream.java:118)
       at java.net.SocketInputStream.read(SocketInputStream.java:173)
       at java.net.SocketInputStream.read(SocketInputStream.java:143)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readFromSocket(ConscryptEngineSocket.java:945)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.processDataFromSocket(ConscryptEngineSocket.java:909)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readUntilDataAvailable(ConscryptEngineSocket.java:824)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.read(ConscryptEngineSocket.java:797)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.read(ConscryptEngineSocket.java:789)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13.readByte(WebSocketV13.java:5)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13.access$1100(WebSocketV13.java)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$ReadFrame.readFully(WebSocketV13.java:2)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$ReadThread.run(WebSocketV13.java:67)

pool-25-thread-7:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.SynchronousQueue$TransferStack.awaitFulfill(SynchronousQueue.java:463)
       at java.util.concurrent.SynchronousQueue$TransferStack.transfer(SynchronousQueue.java:361)
       at java.util.concurrent.SynchronousQueue.poll(SynchronousQueue.java:939)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

ScionFrontendApi:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:458)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

Thread-18:
       at java.net.SocketInputStream.socketRead0(SocketInputStream.java)
       at java.net.SocketInputStream.socketRead(SocketInputStream.java:118)
       at java.net.SocketInputStream.read(SocketInputStream.java:173)
       at java.net.SocketInputStream.read(SocketInputStream.java:143)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readFromSocket(ConscryptEngineSocket.java:945)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.processDataFromSocket(ConscryptEngineSocket.java:909)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readUntilDataAvailable(ConscryptEngineSocket.java:824)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.read(ConscryptEngineSocket.java:797)
       at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.read(ConscryptEngineSocket.java:789)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13.readByte(WebSocketV13.java:5)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13.access$1100(WebSocketV13.java)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$ReadFrame.readFully(WebSocketV13.java:2)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$ReadThread.run(WebSocketV13.java:67)

queued-work-looper:
       at android.os.MessageQueue.nativePollOnce(MessageQueue.java)
       at android.os.MessageQueue.next(MessageQueue.java:335)
       at android.os.Looper.loopOnce(Looper.java:186)
       at android.os.Looper.loop(Looper.java:313)
       at android.os.HandlerThread.run(HandlerThread.java:67)

Thread-15:
       at java.lang.Thread.sleep(Thread.java)
       at java.lang.Thread.sleep(Thread.java:450)
       at java.lang.Thread.sleep(Thread.java:355)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$WriteThread.run(WebSocketV13.java:98)

FrameMetricsAggregator:
       at android.os.MessageQueue.nativePollOnce(MessageQueue.java)
       at android.os.MessageQueue.next(MessageQueue.java:335)
       at android.os.Looper.loopOnce(Looper.java:186)
       at android.os.Looper.loop(Looper.java:313)
       at android.os.HandlerThread.run(HandlerThread.java:67)

Sqflite:
       at android.os.MessageQueue.nativePollOnce(MessageQueue.java)
       at android.os.MessageQueue.next(MessageQueue.java:335)
       at android.os.Looper.loopOnce(Looper.java:186)
       at android.os.Looper.loop(Looper.java:313)
       at android.os.HandlerThread.run(HandlerThread.java:67)

Crashlytics Exception Handler1:
       at dalvik.system.VMStack.getThreadStackTrace(VMStack.java)
       at java.lang.Thread.getStackTrace(Thread.java:1841)
       at java.lang.Thread.getAllStackTraces(Thread.java:1909)
       at com.google.firebase.crashlytics.internal.common.CrashlyticsReportDataCapture.populateThreadsList(CrashlyticsReportDataCapture.java:16)
       at com.google.firebase.crashlytics.internal.common.CrashlyticsReportDataCapture.populateExecutionData(CrashlyticsReportDataCapture.java:4)
       at com.google.firebase.crashlytics.internal.common.CrashlyticsReportDataCapture.populateEventApplicationData(CrashlyticsReportDataCapture.java:45)
       at com.google.firebase.crashlytics.internal.common.CrashlyticsReportDataCapture.captureEventData(CrashlyticsReportDataCapture.java:44)
       at com.google.firebase.crashlytics.internal.common.SessionReportingCoordinator.persistEvent(SessionReportingCoordinator.java:19)
       at com.google.firebase.crashlytics.internal.common.SessionReportingCoordinator.persistFatalEvent(SessionReportingCoordinator.java:32)
       at com.google.firebase.crashlytics.internal.common.CrashlyticsController$2.call(CrashlyticsController.java:49)
       at com.google.firebase.crashlytics.internal.common.CrashlyticsController$2.call(CrashlyticsController.java)
       at com.google.firebase.crashlytics.internal.common.CrashlyticsBackgroundWorker$3.then(CrashlyticsBackgroundWorker.java:2)
       at com.google.android.gms.tasks.zze.run(zze.java:8)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.crashlytics.internal.common.ExecutorUtils$1$1.onRun(ExecutorUtils.java:2)
       at com.google.firebase.crashlytics.internal.common.BackgroundPriorityRunnable.run(BackgroundPriorityRunnable.java:5)
       at java.lang.Thread.run(Thread.java:1012)

pool-19-thread-1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

awaitEvenIfOnMainThread task continuation executor1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.crashlytics.internal.common.ExecutorUtils$1$1.onRun(ExecutorUtils.java:2)
       at com.google.firebase.crashlytics.internal.common.BackgroundPriorityRunnable.run(BackgroundPriorityRunnable.java:5)
       at java.lang.Thread.run(Thread.java:1012)

flutter-worker-3:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.SynchronousQueue$TransferStack.awaitFulfill(SynchronousQueue.java:463)
       at java.util.concurrent.SynchronousQueue$TransferStack.transfer(SynchronousQueue.java:361)
       at java.util.concurrent.SynchronousQueue.poll(SynchronousQueue.java:939)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

Thread-14:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$CallbackThread.run(WebSocketV13.java:14)

Thread-22:
       at libcore.io.Linux.poll(Linux.java)
       at libcore.io.ForwardingOs.poll(ForwardingOs.java:573)
       at libcore.io.BlockGuardOs.poll(BlockGuardOs.java:283)
       at libcore.io.ForwardingOs.poll(ForwardingOs.java:573)
       at libcore.io.IoBridge.isConnected(IoBridge.java:326)
       at libcore.io.IoBridge.connectErrno(IoBridge.java:237)
       at libcore.io.IoBridge.connect(IoBridge.java:179)
       at java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:142)
       at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:390)
       at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:230)
       at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:212)
       at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:436)
       at java.net.Socket.connect(Socket.java:646)
       at com.android.okhttp.internal.Platform.connectSocket(Platform.java:182)
       at com.android.okhttp.internal.io.RealConnection.connectSocket(RealConnection.java:145)
       at com.android.okhttp.internal.io.RealConnection.connect(RealConnection.java:116)
       at com.android.okhttp.internal.http.StreamAllocation.findConnection(StreamAllocation.java:186)
       at com.android.okhttp.internal.http.StreamAllocation.findHealthyConnection(StreamAllocation.java:128)
       at com.android.okhttp.internal.http.StreamAllocation.newStream(StreamAllocation.java:97)
       at com.android.okhttp.internal.http.HttpEngine.connect(HttpEngine.java:289)
       at com.android.okhttp.internal.http.HttpEngine.sendRequest(HttpEngine.java:232)
       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:465)
       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:411)
       at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:542)
       at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getResponseCode(DelegatingHttpsURLConnection.java:106)
       at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:30)
       at com.zoho.livechat.android.api.GetAndroidChannel.run(GetAndroidChannel.java:160)

com.google.firebase.crashlytics.startup1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.crashlytics.internal.common.ExecutorUtils$1$1.onRun(ExecutorUtils.java:2)
       at com.google.firebase.crashlytics.internal.common.BackgroundPriorityRunnable.run(BackgroundPriorityRunnable.java:5)
       at java.lang.Thread.run(Thread.java:1012)

Measurement Worker:
       at java.lang.Object.wait(Object.java)
       at java.lang.Object.wait(Object.java:442)
       at ir.run(ir.java:7)

main:
       at android.os.MessageQueue.nativePollOnce(MessageQueue.java)
       at android.os.MessageQueue.next(MessageQueue.java:335)
       at android.os.Looper.loopOnce(Looper.java:186)
       at android.os.Looper.loop(Looper.java:313)
       at android.app.ActivityThread.main(ActivityThread.java:8741)
       at java.lang.reflect.Method.invoke(Method.java)
       at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:571)
       at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1067)

PEXTimeOutListener-queue:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at com.zoho.livechat.android.messaging.wms.common.TimeOutListener.run(TimeOutListener.java:2)

OkHttp ConnectionPool:
       at java.lang.Object.wait(Object.java)
       at com.android.okhttp.ConnectionPool$1.run(ConnectionPool.java:106)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

Firebase Background Thread #1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.concurrent.CustomThreadFactory.lambda$newThread$0(CustomThreadFactory.java:12)
       at com.google.firebase.concurrent.CustomThreadFactory.$r8$lambda$25wFMnJXuxCXflRCTG3ggSOiDOE(CustomThreadFactory.java)
       at com.google.firebase.concurrent.CustomThreadFactory$$InternalSyntheticLambda$1$b6fa154e7b354bc98bdc1665fd14dc6fa8b0a872d08e8553325bb3034a0f4e42$0.run(CustomThreadFactory.java:4)
       at java.lang.Thread.run(Thread.java:1012)

queued-work-looper-data:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

Firebase-Messaging-Intent-Handle:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:458)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)

Firebase Blocking Thread #9:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.SynchronousQueue$TransferStack.awaitFulfill(SynchronousQueue.java:463)
       at java.util.concurrent.SynchronousQueue$TransferStack.transfer(SynchronousQueue.java:361)
       at java.util.concurrent.SynchronousQueue.poll(SynchronousQueue.java:939)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.concurrent.CustomThreadFactory.lambda$newThread$0(CustomThreadFactory.java:12)
       at com.google.firebase.concurrent.CustomThreadFactory.$r8$lambda$25wFMnJXuxCXflRCTG3ggSOiDOE(CustomThreadFactory.java)
       at com.google.firebase.concurrent.CustomThreadFactory$$InternalSyntheticLambda$1$b6fa154e7b354bc98bdc1665fd14dc6fa8b0a872d08e8553325bb3034a0f4e42$0.run(CustomThreadFactory.java:4)
       at java.lang.Thread.run(Thread.java:1012)

glide-active-resources:
       at java.lang.Object.wait(Object.java)
       at java.lang.Object.wait(Object.java:442)
       at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:203)
       at java.lang.ref.ReferenceQueue.remove(ReferenceQueue.java:224)
       at com.bumptech.glide.load.engine.ActiveResources.cleanReferenceQueue(ActiveResources.java:6)
       at com.bumptech.glide.load.engine.ActiveResources$2.run(ActiveResources.java:2)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1137)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.bumptech.glide.load.engine.ActiveResources$1$1.run(ActiveResources.java:7)
       at java.lang.Thread.run(Thread.java:1012)

Okio Watchdog:
       at java.lang.Object.wait(Object.java)
       at com.android.okhttp.okio.AsyncTimeout.awaitTimeout(AsyncTimeout.java:325)
       at com.android.okhttp.okio.AsyncTimeout.access$000(AsyncTimeout.java:42)
       at com.android.okhttp.okio.AsyncTimeout$Watchdog.run(AsyncTimeout.java:288)

pool-23-thread-2:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:458)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

GmsDynamite:
       at java.lang.Object.wait(Object.java)
       at java.lang.Object.wait(Object.java:442)
       at java.lang.Object.wait(Object.java:568)
       at com.google.android.gms.dynamite.zza.run(zza.java:6)

pool-31-thread-1:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1188)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:905)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at java.lang.Thread.run(Thread.java:1012)

Thread-19:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$CallbackThread.run(WebSocketV13.java:14)

GoogleApiHandler:
       at android.os.MessageQueue.nativePollOnce(MessageQueue.java)
       at android.os.MessageQueue.next(MessageQueue.java:335)
       at android.os.Looper.loopOnce(Looper.java:186)
       at android.os.Looper.loop(Looper.java:313)
       at android.os.HandlerThread.run(HandlerThread.java:67)

Thread-16:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at com.zoho.livechat.android.messaging.wms.common.pex.PEX$ResponseExecutionThread.run(PEX.java:15)

Firebase-Messaging-Topics-Io:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1176)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:905)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)

Firebase Background Thread #3:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:433)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.firebase.concurrent.CustomThreadFactory.lambda$newThread$0(CustomThreadFactory.java:12)
       at com.google.firebase.concurrent.CustomThreadFactory.$r8$lambda$25wFMnJXuxCXflRCTG3ggSOiDOE(CustomThreadFactory.java)
       at com.google.firebase.concurrent.CustomThreadFactory$$InternalSyntheticLambda$1$b6fa154e7b354bc98bdc1665fd14dc6fa8b0a872d08e8553325bb3034a0f4e42$0.run(CustomThreadFactory.java:4)
       at java.lang.Thread.run(Thread.java:1012)

FinalizerWatchdogDaemon:
       at java.lang.Thread.sleep(Thread.java)
       at java.lang.Thread.sleep(Thread.java:450)
       at java.lang.Thread.sleep(Thread.java:355)
       at java.lang.Daemons$FinalizerWatchdogDaemon.sleepForNanos(Daemons.java:438)
       at java.lang.Daemons$FinalizerWatchdogDaemon.waitForProgress(Daemons.java:480)
       at java.lang.Daemons$FinalizerWatchdogDaemon.runInternal(Daemons.java:369)
       at java.lang.Daemons$Daemon.run(Daemons.java:140)
       at java.lang.Thread.run(Thread.java:1012)

firebase-iid-executor:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.LinkedBlockingQueue.poll(LinkedBlockingQueue.java:458)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)

ReferenceQueueDaemon:
       at java.lang.Object.wait(Object.java)
       at java.lang.Object.wait(Object.java:442)
       at java.lang.Object.wait(Object.java:568)
       at java.lang.Daemons$ReferenceQueueDaemon.runInternal(Daemons.java:232)
       at java.lang.Daemons$Daemon.run(Daemons.java:140)
       at java.lang.Thread.run(Thread.java:1012)

FirebaseInstanceId:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.park(LockSupport.java:194)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2081)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1176)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:905)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)

Thread-24:
       at java.lang.Thread.sleep(Thread.java)
       at java.lang.Thread.sleep(Thread.java:450)
       at java.lang.Thread.sleep(Thread.java:355)
       at com.zoho.livechat.android.messaging.wms.common.websocket.WebSocketV13$WriteThread.run(WebSocketV13.java:98)

Firebase-FirebaseInstanceIdServiceConnection:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.poll(ScheduledThreadPoolExecutor.java:1224)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.poll(ScheduledThreadPoolExecutor.java:905)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1062)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)

MessengerIpcClient:
       at jdk.internal.misc.Unsafe.park(Unsafe.java)
       at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:234)
       at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.awaitNanos(AbstractQueuedSynchronizer.java:2123)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1188)
       at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:905)
       at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1063)
       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1123)
       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:637)
       at com.google.android.gms.common.util.concurrent.zza.run(zza.java:6)
       at java.lang.Thread.run(Thread.java:1012)
bhahirathan-mb-11956 commented 1 year ago

Hi @MohammadKaso ,

Thank you for writing to us. We have addressed the issue causing the crash in our ongoing development process. We will keep you informed here as soon as it is shipped.

Regards, Bhahirathan M, Zoho SalesIQ.

bhahirathan-mb-11956 commented 1 year ago

Hi @MohammadKaso ,

This issue has been fixed. Please update to the version 2.2.0 and verify once. Please write back to us at support@zohosalesiq.com with the Github ID if the issue persists.

sachinjha22 commented 5 months ago

Hi there,

I hope this message finds you well.

I wanted to reach out regarding an issue I've encountered after updating the Zoho SDK to version "com.zoho.desk:asapsdk:3.0_BETA_17." Since the update, I've been experiencing crashes in my application.

crash report for further investigation.

Fatal Exception: java.lang.NullPointerException java.util.Hashtable.put (Hashtable.java:461) com.zoho.livechat.android.comm.PXRGetVisitorTranscript.request (PXRGetVisitorTranscript.java:56) com.zoho.livechat.android.utils.LDPEXUtil.requestChatOrTranscript (LDPEXUtil.java:922) com.zoho.livechat.android.utils.LDPEXUtil.lambda$onWMSConnect$2 (LDPEXUtil.java:898) com.zoho.livechat.android.utils.-$$Lambda$LDPEXUtil$1S_0FPaPvFc-sUtpyeaSgzEx2sQ.invoke (-.java:3) com.zoho.livechat.android.utils.GetConversationsUtil.run (GetConversationsUtil.java:55)

bhahirathan-mb-11956 commented 5 months ago

Hi @sachinjha22,

Thanks for contacting us. Please contact the Desk ASAP [zohosupport@zohocorp.com] team to get the SDK with the latest version of Mobilisten SDK integrated with it to fix this crash.

Regards, Bhahirathan M, Zoho SalesIQ.