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zoho / salesiq-mobilisten-flutter

SalesIQ Mobilisten plugin for Flutter.
https://mobilisten.io
MIT License
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Unable to Retrieve Chat Status for Action Execution #58

Closed mratanpara closed 7 months ago

mratanpara commented 7 months ago

Currently, I'm encountering an issue where I'm unable to determine the status of a chat session, whether it's open or closed. This poses a problem as I need to perform specific actions when a chat closes, but without knowing its status, I'm unable to execute these actions effectively.

It would be immensely helpful to have a feature or functionality implemented that provides clear indicators of chat status, enabling me to initiate actions promptly upon chat closure.

Plugin version: salesiq_mobilisten: ^4.0.0

Thank you in advance for any help.

bhahirathan-mb-11956 commented 7 months ago

Hi @mratanpara,

Thanks for writing to us. Our platform features an event channel for chat events, broadcasting all chat-related activities in real-time. Additionally, our getChats() API allows you to access all the conversations and their respective details. Please explore these APIs to fit your business needs.

Regards, Bhahirathan M, Zoho SalesIQ.

bhahirathan-mb-11956 commented 7 months ago

Hi @mratanpara ,

As there is no recent activity from your side, we are closing this issue. You can reopen this again anytime. Meanwhile, please check out our latest version.

Please feel free to write back to us at (support@zohosalesiq.com) if the issue persists.

Best regards, Bhahirathan M.