The app crashes when i start sending message to zoho.

[abdelrahmanhegazy1]

the error comes from salesIq_mobilisten_sdk E/AndroidRuntime( 7322): java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQChat.getVisitid()' on a null object reference E/AndroidRuntime( 7322): at com.zoho.livechat.android.utils.LiveChatUtil.getVisitorChatObject(LiveChatUtil.java:2511) E/AndroidRuntime( 7322): at com.zoho.livechat.android.utils.LiveChatUtil$2.run(LiveChatUtil.java:2696) E/AndroidRuntime( 7322): at android.os.Handler.handleCallback(Handler.java:942) E/AndroidRuntime( 7322): at android.os.Handler.dispatchMessage(Handler.java:99) E/AndroidRuntime( 7322): at android.os.Looper.loopOnce(Looper.java:201) E/AndroidRuntime( 7322): at android.os.Looper.loop(Looper.java:288) E/AndroidRuntime( 7322): at android.app.ActivityThread.main(ActivityThread.java:7872) E/AndroidRuntime( 7322): at java.lang.reflect.Method.invoke(Native Method) E/AndroidRuntime( 7322): at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548) E/AndroidRuntime( 7322): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:936) I/Process ( 7322): Sending signal. PID: 7322 SIG: 9 Lost connection to device. Exited (sigterm)

[bhahirathan-mb-11956]

Hi @abdelrahmanhegazy1 ,

We apologize for the inconvenience caused. We'll look into this crash and update you. Meanwhile, please confirm that this crash is happening in the latest version of the SDK.

Please write to us at support@zohosalesiq.com along with your portal details and chat ID so we can investigate this crash further.

Regards, Bhahirathan M, Zoho SalesIQ.

[abdelrahmanhegazy1]

Hi @abdelrahmanhegazy1 ,

We apologize for the inconvenience caused. We'll look into this crash and update you. Meanwhile, please confirm that this crash is happening in the latest version of the SDK.

Please write to us at support@zohosalesiq.com along with your portal details and chat ID so we can investigate this crash further.

Regards, Bhahirathan M, Zoho SalesIQ.

yes the crash happened in the latest version of the SDK. specifically in Android Platform. i didn't get the chat id because it crash when the message sent to zoho.

[abdelrahmanhegazy1]

is there any update?

[bhahirathan-mb-11956]

Hi @abdelrahmanhegazy1 ,

We have fixed this issue in our current development build, which is in the testing phase, and it'll be released soon. I'll keep you posted on the same regarding the updates.

Regards, Bhahirathan M, Zoho SalesIQ.

[Zubairpv]

hi @bhahirathan-mb-11956 is there any update my app crash when i start send message in zoho

java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQChat.getChid()' on a null object reference E/AndroidRuntime(13096): at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:584) E/AndroidRuntime(13096): at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:793) E/AndroidRuntime(13096): at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:697) E/AndroidRuntime(13096): at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:684) E/AndroidRuntime(13096): Suppressed: kotlinx.coroutines.internal.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@927fc5d, Dispatchers.IO] I/Process (13096): Sending signal. PID: 13096 SIG: 9 Lost connection to device.

[bhahirathan-mb-11956]

Hi @Zubairpv

We apologize for the inconvenience. As mentioned before, we are actively working to fix the app crash issue. As an update, it is currently in the testing phase and will be available soon. I'll keep you posted on the same regarding the updates.

[bhahirathan-mb-11956]

Hi @abdelrahmanhegazy1 and @Zubairpv ,

Thank you for your patience. We have fixed this issue.

We recommend you update to the latest version 6.1.0, and verify. Please feel free to write back to us at (support@zohosalesiq.com) in case of any issues.

Regards, Bhahirathan M, Zoho SalesIQ.