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zoom / videosdk-ui-toolkit-web

The Zoom Video SDK UI toolkit is a prebuilt video chat user interface powered by the Zoom Video SDK.
https://www.npmjs.com/package/@zoom/videosdk-ui-toolkit
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Connectivity issues #18

Open MEGApixel23 opened 2 months ago

MEGApixel23 commented 2 months ago

We have been using the videosdk-ui-toolkit-web package for several months and most of our users have complained about connectivity issues for video/audio. Sometimes the connection drops and doesn't reconnect. Sometimes one of the users can't see the other party, but the other party can see and hear them. In other cases, it's very laggy. Note that the regular Zoom app works perfectly for these users. Do you have a general idea of what might be causing this? Or maybe we can use something else, like direct Video SDK integration.

It's critical for our platform since it's one of the core features, so any advice would be appreciated.

tommygaessler commented 2 months ago

Hey @MEGApixel23 , can you share more details like:

  1. Which version of the UI Toolkit are you using?
  2. Which devices and browsers have the issue?
  3. What are the browser console logs?
  4. What are the steps to reproduce the issues?
  5. Are there any screenshots of the issues?

This information will help us investigate.