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zoom / videosdk-ui-toolkit-web

The Zoom Video SDK UI toolkit is a prebuilt video chat user interface powered by the Zoom Video SDK.
https://www.npmjs.com/package/@zoom/videosdk-ui-toolkit
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Toolkit not working on firefox #30

Open misterdebug opened 1 month ago

misterdebug commented 1 month ago

Hi,

I'm using the toolkit and I have two problems : First one, preview not working on firefox 1726071960-Capture-d’écran-2024-09-11-182315

Second one, I can't enable audio : 1726071843-Capture-d’écran-2024-09-11-182352

On chrome I don't have these problems, can you help me? Thanks

sahil2401 commented 1 month ago

I have the same issue. Is there any update on this?

tommygaessler commented 1 month ago

Hey @misterdebug , @sahil2401 ,

For the first item, Firefox itself does not support the video and audio preview APIs. We are working with Mozilla to request the proper APIs and flow be added.

For the second item, are there any browser console logs you can share? Also, have you allowed the audio permission within the browser?

klocus commented 1 month ago

Same issue with audio. Console logs:

 UIKit: SharedArrayBuffer disabled. 720p, Gallery View, and Virtual Background not available.

 start audio error:
 {
  "type": "INVALID_OPERATION",
  "reason": "Module:audio is not enabled"
}
tommygaessler commented 3 weeks ago

Hey @klocus , did you allow the microphone to be used in Firefox, and also Firefox to use the microphone at the system level (if you are using Windows)?

Details about the OS and Firefox version would be helpful.