As a DTMO Lead I need to align how the systems work together in order to define a purpose, key metrics within the broader experience of servicing the traveler.
Considerations
Service Design FTW!
Leverage the Service Blueprint to begin to outline how the components of the system work cohesively vs. overlap (DTMO Site, Trax, DTS/DTM, DTA, Training)
Story + Context
As a
DTMO LeadI need toalign how the systems work togetherin order todefine a purpose, key metrics within the broader experience of servicing the traveler.Considerations