The DTMO serves as the focal point for commercial travel within DoD, providing central oversight for commercial travel management, travel policy and implementation, travel card program management, customer support and training, functional oversight of the Defense Travel System (DTS), and allowance program management. By centralizing travel functions under one organization, the Department is able to standardize management practices, leverage economies of scale, reduce administrative costs, and work towards a common set of goals. DTMO is focused on travel and allowance reform that simplifies travel policy and drives compliance, expands strategic sourcing opportunities, improves programs/processes, leverages current technologies, and reduces the overall cost of travel without impairing DoD’s mission.
Current Site Requires Unique Certificates
This is an E&I engagement and follow-on from a PA. The focus is on their site and tools used to assist civilians and members of the DoD with travel, and within the constraints of DoD policy. This work will focus on building out a traveler-centric UX/content strategy and improve DTMO’s tech stack to improve procedural efficiencies.
We're coming up with tools that will simplify the travel program for the DoD traveller so they can focus on furthering their mission and not be challenged by the established process.
| Priority | Goal | We know we’ve succeeded when... |
|---|---|---|
| 1 | Map the site navigation to the traveler's needs. | Traveler Sentiment |
| 2 | Make relevant travel information faster to find. | Decrease all site activity – time on site, clicks, dropoff rate |
| 3 | Deprioritized to focus on transition of content: Make the JTR more usable. | Increase Tier 1 success rate, decrease referrals |
| 4 | Improve the capability to update and distribute the JTR. | Reduce time to update or ship |
| 5 | Improve the technology infrastructure for DTMO. | Reduce time to update or ship |
| 6 | Improve the content management and editorial workflow for DTMO. | Reduce time to update or ship |
| Sprint | Dates | Priorities | Link |
|---|---|---|---|
| KO | October 7-8 | Align on PA, Objectives for Engagment, and methods for execution | Materials :lock: |
| 1 | 10/15-28 | Per Diem Calculator Tactical research use cases * Qualitative research broad use cases |
Sprint Milestone |
| 2 | 10/29-11/11 | Hugo Site Infrastructure Content Audit * Custom USWDS Styling Recommendation |
Sprint Milestone |
| 3 | 11/12-11/25 | Handbook Template Examples / Improved Hugo Support Information Architecture Recommendation * User Research Summary |
Sprint Milestone |
| FLEX | 11/26-12/2 | Opportunity to refine work from Sprint 3 or prep for Sprint 4 | None |
| Mid Point Check-In | 11/19 | Share Progress, Align on Engagement Priorities and Discuss the case for an ongoing PM | Materials :lock: |
| 4 | 12/3-12/16 | Handbook Template Examples / Improved Hugo Support Evaluation Tests for IA + Content JTR Transition recommendation / test Final Onsite Worksessions |
Sprint Milestone |
| Final Worksession | 12/10-11 | Pair on Research and Content, Brief on Tech and Github, Align on Final Delivery | Materials :lock: |
| 5 | 12/17-01/10/20 | Research Synthesis & Ongoing Plan Site Navigation, Template, Component Refinements * Editorial, Technical and JTR Recommendations – Documentation |
Sprint Planning Mural |
This engagement is a follow-on to a Path Analysis. The PA took place from 7/30/18 - 9/30/18. Background documentation on the PA can be found in this Google Drive. DTMO reached out to 18F in July of 2019 to set up this follow-on phase.
The final deliverables included a deck and a report.