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### Environment
- OS: macOS
- Browser: Safari
- Znuny version: 6.0.36 / 6.1.1
### Expected behaviour
I want to switch templates in AgentTicketNote or any other AgentT…
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Normally when answering a ticket there is a box to choose the next ticket state,, preselect with some value. This was confirmed to work up to 6.0.34.
In 6.0.37 we experience this still working for …
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Hi, I plan to use some customer as "service user" to permit the creation of new tickets through WSDL for an automatic task.
Is possible to inhibit the password policy for a specific group of customer…
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The Queue on the right hand side in the detail view of the Ticket named "Ticket Information" is displaying the queue. But sadly you cannot click on the queue to open the queue view.
Instead you have…
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the otrs package in ubuntu is really badly maintained and often causing issues on upgrades of the OS.
It would be great to have a Ubuntu LTS package, which is maintained by znuny so users with less…
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### Expected behavior
Accessing the ITSM package repository without problems.
### Actual behavior
The repository can't be access because the default point to a non-existing host.
### How t…
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### Environment
- OS: Linux
- Browser: Safari
- OTRS version: 6.0.24
### Expected behavior
I would have expected an error message that there is the SOPM missing.
### Actua…
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Hello!
According to the description of Otobo, it has integrated QucikClose addon. However we cannot configure QuickClose actions as we could in the addon for OTRS, before migrating to Otobo.
So …
ngleb updated
3 years ago
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Dear Znuny upstream,
I hope you don't feel beeing wasted of time and find this query useful.
Recently the OTRS upstream released some advisories, which refer to the 6.0.x community version beei…
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It looks like these directives were added for compatability with the DTL, the templating mechanism that used to be used by OTRS. It should be investigated whether this compatability is still required.…