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ConnectWise/AutoTask settings will often cause issues with DD Customers and their replies triggering the correct emails. The usual workaround is to configure workflows to catch Customer Replies initia…
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Hello,
My dashboard keeps locking my user account out. The dashboard works for most of the day then at some point I get an email that my account has been locked out. This account is shared between …
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Many MSPs have turned to utilizing a calendaring solution like Calendly, Microsoft Bookings, Acuity Scheduling, etc. but one of the more notable products that is becoming noticed is TimeZest. It integ…
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https://github.com/scoop/autotask_api/blob/934cb57063b6df2347940498ff13e3690d71fb40/lib/autotask_api/service_call_ticket.rb#L5
In Autodesk, multiple resources can be assigned to a single ServiceCal…
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#### Describe the Issue
The date shown on the web page shows the time as two hours before what it actually is.
Support tickets are retrieved through the Autotask Module in powershell. it returns a …
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Manager contracts should be called by authorized keepers to perform specific tasks such as rebalance, liquidations or others. There are several networks allowing that such as Gelato, OpenZeppelin, Cha…
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When requesting a TicketAttachment, the fields returned and their contents are all correct. However the `data:` field is `null`
Here's an example response:
```
Anteris\Autotask\API\TicketAttach…
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Hello,
We have a challenge that we are using two statuses for complete:
a) Resolved - where we believed it is resolved (equals status "19" in our case)
b) Complete - Autotask standard status (equals…
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Currently, we have fast track in ConnectWise, and Escalate and Fast track in Autotask. Those functionalities are very similar. When adding note, the ticket will switch to that status.
To allow cust…
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希望能够增加，在一定条件下，开启手机热点的预设功能。